Serving people
Ntsoaki Mafaso
Medical Secretary/receptionist
Johannesburg
Summary
Personable Type professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Pharmacy Assistant
Newclare Pharmacy
Johannesburg
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Participated in community outreach events to promote health awareness, representing the pharmacy as a knowledgeable resource.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Provided support during immunization clinics, contributing to improved public health outcomes within the community.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Prepared unit-dose medications for hospitals or long-term care facilities, ensuring accurate labeling for proper administration.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Streamlined pharmacy operations with proficient use of pharmacy management software for order processing and record keeping.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
Medical Receptionist
Doctors Surgery
Johannesburg
08.2011 - Current
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Completed patient referrals to other medical specialists.
Cleaner
Fourdsburg Clinic
Johannesburg
04.2015 - 02.2020
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
- Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s best practices framework.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Collaborated effectively with other departments to ensure seamless coordination and meeting essential deadlines for facility maintenance requirements.
Education
Certificate - High School College
PQ Vundla FET College
Johannesburg 01.2010 - 11.2010
Skills
Secure storage of medications
Processing payments
POS System Operation
Verifying orders
Order documentation
Receiving incoming supplies
Answering customer questions
Interests
Timeline
Cleaner
Fourdsburg Clinic
04.2015 - 02.2020
Medical Receptionist
Doctors Surgery
08.2011 - Current
Certificate - High School College
PQ Vundla FET College
01.2010 - 11.2010
Pharmacy Assistant
Newclare Pharmacy