Ntsikelelo Mbona
Sales Agent
286 Castlehill Drive
Summary
Service-oriented outbound sales agent with a passion for providing excellent customer service. Friendly, personable, and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
3
3
years of professional experience
Work History
Customer Rewards Agent (Price Increase)
The Unlimited
9 2022 - 03.2023
- Engaged with existing customers of The Unlimited to review their current policies
- Provided comprehensive reminders regarding their policy details, including coverage benefits and amounts
- Communicated any adjustments to their premium amounts due to inflation and market trends
- Presented additional complimentary benefits available to enhance their coverage
- Ensured accurate customer information within the system, updating details as necessary
- Maintained detailed records of all customer interactions in call logs
- Generated comprehensive call reports for documentation and analysis purposes
Sales Agent
Malwande Investments
05.2021 - 06.2022
- Reached out to prospective clients through phone calls
- Furnished customers with comprehensive information about our products and services
- Recorded new customer details accurately onto the system database
- Articulated the distinctive features of different policies to potential clients
- Evaluated clients' existing insurance policies and recommended supplementary coverage options
- Conducted timely follow-ups with customers as needed
- Documented all call details meticulously in adherence to standard operating procedures
- Maintained an up-to-date call log with thorough information
- Compiled detailed call reports for analysis and review
PR Officer (Intern)
Saint Philomena's Community Development Centre
04.2019 - 09.2019
- Prepared engaging content for the monthly newsletter
- Compiled detailed reports on a biweekly basis
- Drafted compelling letters targeting potential sponsors
- Engaged with current sponsors through effective email communication
- Coordinated various events seamlessly
- Captured accurate minutes during meetings for reference and record-keeping purpose
Education
Matric/ Grade 12
Kwathathani High School
04.2001 -
Skills
Sales Strategies
Persuasion techniques
Sales closing
Call Management
Outbound Sales
Customer Relationship Building
Personal Information
- Date of Birth: 04/08/97
- Marital Status: Single
Timeline
Sales Agent
Malwande Investments
05.2021 - 06.2022
PR Officer (Intern)
Saint Philomena's Community Development Centre
04.2019 - 09.2019
Matric/ Grade 12
Kwathathani High School
04.2001 -
Customer Rewards Agent (Price Increase)
The Unlimited
9 2022 - 03.2023