Salesforce CRM
Ntsikelelo Mbolekwa
Sales Manager
Johannesburg
Summary
Insurance professional with proven expertise in sales, consulting, policy analysis, and client relationship management. Skilled in risk assessment, market research, and strategic planning to drive impactful results. Strong focus on team collaboration and adaptability, with reputation for reliability and achieving goals. Adept at navigating changing needs and delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
6
6
Languages
Work History
Insurance Broker Consultant
OneSure Direct Brokers
09.2025 - 12.2025
- Reduced operational costs by identifying inefficiencies within internal processes and recommending improvements where necessary.
- Mentored junior consultnts, sharing industry knowledge and best practices to enhance overall team performance.
- Provided expert guidance to clients during the claims process, ensuring timely resolution and minimal disruption to their businesses or personal lives.
- Expanded the company's client base through networking, referrals, and strategic partnerships.
- Spearheaded marketing initiatives that increased brand awareness and generated new business opportunities.
- Managed complex accounts with multiple lines of coverage, coordinating seamlessly between clients and underwriters to ensure timely policy issuance.
- Participated in industry conferences and training programs, staying current on best practices and expanding professional network.
- Organized educational seminars for clients on relevant industry topics; building real-life experience and trust between the clients and the company, positioning the company as a thought leader in the insurance space.
- Improved customer retention rates with proactive communication and ongoing policy reviews.
- Developed customized presentations for prospective clients, highlighting the benefits of various insurance products and services.
Insurance Sales Agent
Lawson Direct Channel
07.2025 - 08.2025
- I executed high-volume outbound telesales for car and home insurance products.
- I educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- I focused on maintaining a high lead conversion rate and set a higher standard of client service.
- Generated quotes and proposals for clients to match individual needs.
Outbound Sales Agent
Bytestream ICT CC
06.2024 - 06.2025
- I called prospective customers to obtain complimentary insurance estimates by proficiently highlighting the perks of obtaining custom quotes that cater to their unique needs in categories such as cars, homes, and personal possessions.
- Known for gaining crucial client details in a short space of time, I usually take 1min to 1min30sec to introduce myself(the company I am calling on behalf of), tell them the purpose of my call, convince them to agree to my service, confirm their personal info such as ID numbers,emails and car details.
- Book an appointment for the client for the first step of the onboarding process.
- Once I became Sales Team Leader, I started collaborating with marketing teams to create targeted campaigns for lead generation and increased customer acquisition.
- Implemented efficient lead tracking systems that streamlined follow-up efforts, leading to more closed deals in less time.
- Provided ongoing training and coaching to the outbound sales team, enhancing their skills and performance.
- Developed strong relationships with clients for long-term business growth and sustainability.
- Recognized top performers within the team through incentive programs, fostering a competitive yet collaborative environment in pursuit of shared goals.
- Led a high-performing sales team, consistently exceeding quarterly goals and expectations.
Bookkeeper
Molteno Institute for Language & Literacy NPC
01.2023 - 12.2023
- Exemplary bookkeeper known for maximizing efficiency in tasks.
- Highly proficient in bookkeeping tasks including accurate counting
- Implemented innovative strategies for reliable data handling
- Consistently maintained high standards of productivity and dependability in bookkeeping roles.
Contact Center Agent
iContact BPO
01.2022 - 10.2022
- Updated and maintained customer records
- Ensured customer satisfaction
- Secured call duration
- Ensured good call quality.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Monitored customer satisfaction metrics, identifying trends and developing strategies to address areas of concern.
Education
Higher Certificate in Business Management - Business Management
University of Johannesburg
Auckland Park, GPDiploma of Higher Education -
Royal College
Florida, GPSkills
Telephony systems 85%
Policy analysis 100%
Portfolio management 100%
Claims handling 100%
Underwriting principles 100%
Customer follow-up 100%
Call center customer service 100%
Teamwork and collaboration 100%
Sales closing techniques 90%Wave software 80%Call handling techniques 90%Warm and cold calling 95%Web chat tools 85%Ethical sales practices 90%Cultural awareness 85%Sales forecasting 90%Cross-Selling strategies 95%Salesforce CRM 90%Computer literacy 99%Stress tolerance 85%Customer Service 95%Customer empathy 90%Sales presentations 90%Complaints resolution 90%Active listening 90%Software
Telephony Systems
Computer Literacy
Certification
RE5 Certificate - in progress
Interests
Football
Stock trading
Music/Media
Fashion
Gym
Cars
Timeline
RE5 Certificate - in progress
03-2026
Insurance Broker Consultant
OneSure Direct Brokers
09.2025 - 12.2025
Insurance Sales Agent
Lawson Direct Channel
07.2025 - 08.2025
Outbound Sales Agent
Bytestream ICT CC
06.2024 - 06.2025
Bookkeeper
Molteno Institute for Language & Literacy NPC
01.2023 - 12.2023
Contact Center Agent
iContact BPO
01.2022 - 10.2022
Diploma of Higher Education -
Royal College
Higher Certificate in Business Management - Business Management
University of Johannesburg