Ntsikelelo Edgar Mpela
Operations Controller
Alberton
Summary
Operations controller with fifteen years’ experience, working in a busy environment. Team leader experience with five assistance reporting to me, available to start with one month notice. Willing to relocate for the right opportunity.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Senior Bus Controller
City of Joburg (BRT)
09.2014 - Current
- Managing bus operations to ensure a strict bus schedule.
- Online monitoring of bus operational activities on the APTMS.
- Analyzing and monitoring bus operations, performing a process of problem solving.
- Report writing on all bus service operations activities.
- Manage and monitor driver performance.
- Quality Management, safety, and security.
- Monitor the start of duties, breaks, and end of shifts for drivers.
- Informing station personnel regarding bus delays.
- Monitoring of CCTV systems and stations.
- Assisting the marketing department in customer retention, road shows.
- To carry out roadside service quality checks and driver quality audits.
Operations Controller
ACSA (Airports Company South Africa) OR.THAMBO International Airport
07.2008 - 08.2014
- Ensure the accurate capturing of all flight information to allocate Airport Resources accurately and Timely.
- Ensure the smooth operation of all the systems Populated by the information received.
- Conduct regular audits as per the audit schedule.
- Monitor the daily operations, with regard to on time Information dissemination and input.
- Ensure that Airside Operations procedures are Complied with and adhered to at all time.
- Support all airport emergency procedures as Required.
- Ensure that the daily administration within Airside Operations are completed and accurate.
- Conduct daily flight information verification for Auditing purposes.
- Parking bay allocation
- Advising Pilots on Landing & Departure with regards to their bay
- Capturing Aircrafts Movements
- Monitoring Radio Frequency
- Flights Scheduling
- Flights Despatching
Aviation Security Officer
ACSA (Airports Company South Africa) OR.THAMBO International Airport
03.2008 - 07.2008
- Ensure proper access and egress control in Accordance with crew and permit holder and Boarding passes procedures for specific security Purposes;
- Thorough searching of hand luggage and Passengers, to ensure that no prohibited items Are taken on board the aircraft or into the Restricted area, and be compliant with ACSA And SACAA requirements;
- Operate x-ray equipment, monitor and interpret Images to identify threats;
- Use of explosive trace detection equipment or Other security aids to sample passengers and Baggage, with the view of neutralizing threats;
- Adhere to all security standards operating Procedures within the security department and Follow commands;
- Support all airport emergency procedures as Required.
Airline Service Agent (help-desk)
ACSA (Airports Company South Africa) OR.THAMBO International Airport
07.2007 - 02.2008
- Liaise with airline Station Managers
- Updating flight schedules
- Provide all relevant armlets with flight information
- Update flight information displays and communicate changes to passengers and gate change announcements
- Provide information on flight schedules, delays, cancellations, and gate changes.
- Handle complaints, resolve issues, and escalate problems when necessary.
- Coordinate with ground staff, flight crew, and other airport personnel.
Information Assistance Customer Care
ACSA (Airports Company South Africa) OR.THAMBO International Airport
03.2007 - 06.2007
- Providing Passengers with Flight information.
- Assisting Airlines with passenger boarding pass.
- Tag and process checked baggage according to airline policies.
- Assist passengers with lost, delayed, or damaged luggage claims.
- Ensure compliance with baggage weight and size restrictions.
- Report suspicious activities or security concerns.
- Prepare reports on flight operations and customer service issues.
Education
Diploma in Fraud Management & Money Laundering
Alison
Online08-2025
Diploma - Digital Forensic Investigation
Alison
Online07-2025
Certificate - Transport Management
University of Johannesburg
Johannesburg, South Africa04.2006
Skills
- Working to a strict deadline
- Working in a 24 hour operation
- Partech (ATNS Radio frequency communications)
- Flights announcements
- Flights Schedule
- Flights Despatch
- Strong knowledge of the Lisp Business
- Strong knowledge of Client Services
- Strong Business acumen
- Advanced relationship building & networking skills at all levels
- Excellent oral & written communication skills
- Strong knowledge of MS Word, Excel, Outlook and PowerPoint
References
NAME OF COMPANY : City of Johannesburg
NAME AND POSITION : Kagisano Mokwena (OCC Manager)
CONTACT NUMBER : 011 032 0288 / 071 233 9383
Timeline
Senior Bus Controller
City of Joburg (BRT)
09.2014 - Current
Operations Controller
ACSA (Airports Company South Africa) OR.THAMBO International Airport
07.2008 - 08.2014
Aviation Security Officer
ACSA (Airports Company South Africa) OR.THAMBO International Airport
03.2008 - 07.2008
Airline Service Agent (help-desk)
ACSA (Airports Company South Africa) OR.THAMBO International Airport
07.2007 - 02.2008
Information Assistance Customer Care
ACSA (Airports Company South Africa) OR.THAMBO International Airport
03.2007 - 06.2007
Diploma in Fraud Management & Money Laundering
Alison
Diploma - Digital Forensic Investigation
Alison
Certificate - Transport Management
University of Johannesburg
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