Ntsekiseng Selina Mokoena
Consultant/ Operator
Lenasia South
Summary
I am an experienced Customer Service Operator. I consider myself a very hardworking person who values integrity and honesty. I have strong people skills and focus on building effective relationships in the work environment and I will make an excellent asset for any organization. I am willing to learn, work hard and do whatever it will takes to develop a successful career in any company. I am motivated by challenges and works well under pressure. I am well organized and good at handling and holding data and company confidentiality also have good communication skills with a good understanding in most official languages. Experienced with managing customer inquiries and complaints with professionalism and efficiency. Utilizes strong communication and problem-solving skills to ensure customer satisfaction. Knowledge of conflict resolution and active listening techniques to foster positive customer relationships.
My excellence has been recognized by being chosen as second in charge.Overview
22
22
years of professional experience
6
6
Languages
Work History
Customer Service Operator
(ETC, KTZ) New Employer Sanral
04.2012 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to share best practices and improve overall service quality.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Customer service (handle customer inquiries, account registration, maintain customer satisfaction, build and maintain relationships with the existing client base, provide product training to customers, promote new products and services), cash handling and banking, planning and scheduling staff, computer literacy (email, internet, Microsoft Word, and Excel, PowerPoint, data capturing, CRM system experience, filing, archiving, housekeeping).
Retail Associate (2IC)
Edcon
02.2008 - 03.2012
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Relieving Store Manager (opening and closing of the store, reaching monthly targets, cash and stock management, minimizing shrinkage and overspending, planning and scheduling staff, allocating tasks to staff, capturing the budget daily, cash handling (assisting customers at the tills, float handling, cashing up and banking, receiving and unpacking stock, and housekeeping), customer service, admin (filing, archiving, mailing reports), computer literacy (email, internet, Microsoft Word, Excel, PowerPoint, data capturing).
Admin Clerk (Supervisor)
Clicks (Discom)
01.2005 - 02.2008
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Handling and reconciling cash, administration, filing, computer literacy (email, internet, Microsoft Word, Excel, PowerPoint), data capturing, staff scheduling and tasking, receiving and unpacking stock, relieving the manager, and minimizing overspending, customer service.
Beauty Consultant
Discom
01.2004 - 01.2005
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Maintained counter and display areas for cleanliness and organization.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Education
Business Management Certificate
IQ Academy
Johannesburg, South Africa 04.2001 -
Customer Journey Programme Certificate
Mind The Gap
04.2001 -
High School Diploma -
Qedilizwe Secondary School
Evaton 04.2001 -
Skills
Complaint handling
CRM software
Problem-solving skills
Customer service
Data entry (Account registration)
Cash handling
Resolving issues
Verbal and written communication
Product knowledge
Customer Services
Cash Handling
Receiving and Unpacking Stock
Multi tasking
Attention to détail
Housekeeping
Planning and Organising
Travelling, listening to music and singing
I am open to new opportunities and willing to learn and travel.
Timeline
Customer Service Operator
(ETC, KTZ) New Employer Sanral
04.2012 - Current
Retail Associate (2IC)
Edcon
02.2008 - 03.2012
Admin Clerk (Supervisor)
Clicks (Discom)
01.2005 - 02.2008
Beauty Consultant
Discom
01.2004 - 01.2005
Business Management Certificate
IQ Academy
04.2001 -
Customer Journey Programme Certificate
Mind The Gap
04.2001 -
High School Diploma -
Qedilizwe Secondary School
04.2001 -