Ntsekiseng Mathi
Account Manager
Pretoria
Summary
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Communication-focused Sales Professional with expertise in fostering partnerships and developing B2B sales opportunities. Committed and Inspired visual leadership professional with expertise in expanding network connections, persuasively introducing products and maximizing account revenues. Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager
Apex Business Systems
Midrand
01.2019 - Current
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Set up appointments with potential and current customers to promote new products and services.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied effective time management techniques to meet tight deadlines.
Sales Coordinator
Apex Business Systems
Sandton, SC
02.2018 - 12.2020
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Identified key entry points to enhance market penetration and maximize returns.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Data Entry Clerk
Destiny Village
Johannesburg
01.2017 - 12.2018
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Evaluated source documents to locate information needed for each data entry field.
- Added documents to file records and created new records to support filing needs.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted and checked input data against original documents.
- Supported multiple departments with special projects.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
Education
High School Diploma -
01.2010 - 12.2012
NDIP Management - Business Management
01.2014 - 12.2016
Skills
Managerial skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager - Apex Business Systems
01.2019 - Current
Sales Coordinator - Apex Business Systems
02.2018 - 12.2020
Data Entry Clerk - Destiny Village
01.2017 - 12.2018
Tshwane University of Technology - NDIP Management , Business Management
01.2014 - 12.2016
Caiphus Nyoka Secondary School - High School Diploma,
01.2010 - 12.2012
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