Ntsakisi Shivambu
Sunnyside, Pretoria
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assitant
Hlaluko Events Management
08.2020 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Junior Marker
International Examination Board
11.2019 - 01.2020
- Demonstrated flexibility) by adapting quickly to shifting priorities or unexpected challenges in the work environment.
- Actively participated) in ongoing professional development opportunities for enhanced skills as a marker expert.
- Contributed to a positive work atmosphere through effective communication and teamwork.
- Reduced production errors by carefully following guidelines and paying close attention to detail.
- Increased marker efficiency by streamlining processes and implementing time-saving techniques.
Education
Matric - National Senior Certificate
Eagle's Nest Christian School
Polokwane, Limpopo 11.2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Recordkeeping
- Records Management
Certification
Data entry
Customer care service
Languages
English
Bilingual or Proficient (C2)
Timeline
Administrative Assitant
Hlaluko Events Management
08.2020 - 01.2024
Junior Marker
International Examination Board
11.2019 - 01.2020
Matric - National Senior Certificate
Eagle's Nest Christian School
Data entry
Customer care service
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