NTSAKISI BALOYI
Project Management
Kempton Park,GP
Summary
Project Management-trained professional with a BA Honours in Psychology and experience across project and programme support, customer experience, stakeholder engagement, administration, case management and operations. Experienced in coordinating activities, maintaining documentation, tracking information and performance indicators, managing CRM systems, supporting service delivery and communicating with internal and external stakeholders.
Knowledge of project management fundamentals, Agile and Scrum methodologies, Microsoft Project and Zoho CRM, with strong organisational, analytical, communication and problem-solving skills. Experienced in managing multiple priorities within fast-paced environments while maintaining accuracy, confidentiality and service quality. Seeking a Project Coordinator, Project Administrator, Project Support or Junior Project Management opportunity.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Carter Suzuki Dealership
Midrand
2026.01 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Support Coordinator/ Advisor
Xiquel Group
2024.07 - 2024.09
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Served as a primary point of contact for students and accommodation providers regarding accommodation related concerns.
Legal Administrative Secretary
J. Moribe Attorneys Inc, Kathu
Kathu
2023.03 - 2023.12
- Managed office supply inventory as well as processing invoices and payments to suppliers in a cost-effective manner by adhering to the budget.
- Created a welcoming environment for clients by greeting and assisting clients, quickly responding to customer inquiries and needs, creating and preparing legal drafts by organizing and assembling information for legal documents which included maintaining confidentiality of all legal documents.
- Coordinating and maintaining impressive office organization to keep facilities efficient, organized, and professional through developing and implementing an efficient filing system.
Office Administrator
Famsa,
Kathu
2020.01 - 2022.03
- Handled scheduling, email responses, and phone calls while overseeing daily office tasks.
- Accurately capture and preserve data for the organization, using my expert knowledge of office management software to increase efficiency.
- Provide general emotional support to clients in the reception area.
- Process invoices in a timely manner.
- Balance multiple roles to accomplish diverse tasks and make a larger impact to organization.
- Maintain excellent team relationships by proactively helping others with complex problem-solving tasks.
Wellness Counselor
Famsa, Kathu
Kathu
2020.04 - 2021.03
- Employee Wellness Counselor as a stand-in at Anglo American Kumba/Sishen Mine and providing group debriefing sessions to various contractors.
- Provide counselling to clients over the telephone, face to face as well as discussing and evaluating the possible presence of a particular problem, defining the root course of the problem, and developing specific treatment recommendations to address the issue, which includes note taking during therapy sessions for follow-up sessions and report writing.
- Engaged with various stakeholders by attending meetings and hosting events for the community.
- Driving the CYCW’s to their various communities and schools to assist with programs such as anti-bullying campaigns and teenage pregnancy/parenting.
- Balanced multiple roles to accomplish diverse tasks and make a larger impact to the organization.
Education
Program in Project Management (PPM) -
University of Pretoria Enterprise
2024-10
Agile Scrum for Beginners and Scrum Master Certification - undefined
Udemy
2022-01
Basic Employee Awareness Program -
University of Pretoria Enterprise
2021-01
Bachelor of Arts Honors - undefined
University of Limpopo
2020-01
Bachelor of Arts - Psychology and Criminology
University of Limpopo
2018-01
Computer Literacy -
University of Limpopo
Polokwane2018-01
Skills
Communication proficiency in writing and verbal skills
Computer literacy
Basic Financial Literacy
Knowledge in project management toolsMS Project
Knowledge of confidentiality practices
Timeline
Customer Support Specialist
Carter Suzuki Dealership
2026.01 - Current
Support Coordinator/ Advisor
Xiquel Group
2024.07 - 2024.09
Legal Administrative Secretary
J. Moribe Attorneys Inc, Kathu
2023.03 - 2023.12
Wellness Counselor
Famsa, Kathu
2020.04 - 2021.03
Office Administrator
Famsa,
2020.01 - 2022.03
Bachelor of Arts - Psychology and Criminology
University of Limpopo
Bachelor of Arts Honors - undefined
University of Limpopo
Agile Scrum for Beginners and Scrum Master Certification - undefined
Udemy
Program in Project Management (PPM) -
University of Pretoria Enterprise
Basic Employee Awareness Program -
University of Pretoria Enterprise
Computer Literacy -
University of Limpopo