Ntombozuko Gwabeni
cape town
Summary
Detail-oriented Casino Cashier and Count Clerk with expertise in compliance adherence and cash reconciliation. Manages high-volume financial transactions while maintaining accuracy under pressure. Conducts regular audits to prevent discrepancies, safeguarding casino assets and ensuring financial integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Casino Cashier and Count clerk
Sun international
cape town, South Africa
10.2018 - Current
- Implemented efficient cash handling procedures to minimise wait times for patrons, enhancing overall customer satisfaction.
- Managed high-volume transactions efficiently, maintaining accuracy under pressure in a fast-paced environment.
- Verified customer identification and adhered to anti-money laundering regulations to maintain compliance with legal standards.
- Processed financial transactions for casino patrons, including the exchange of cash for chips and electronic funds transfer.
- Operated casino currency counters, ticket redemption machines, and chip sorters with proficiency and accuracy.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
- Observed gaming rules and regulations during bookmaking for compliance with government legislation.
- Balanced cash drawers and reconciled discrepancies at the end of each shift, ensuring accuracy in financial reporting.
- Conducted regular audits of cash and inventory to prevent theft, loss, or discrepancies in casino assets.
- Reconciled accounts by auditing cash and other remittances against recorded transactions to minimise company losses.
- Demonstrated strong problem-solving skills, resolving customer disputes and complaints with professionalism and patience.
Education
Maths and Physics
Luhlaza High school
Cape Town, WCSkills
- Cash handling
- Transaction processing
- Compliance adherence
- Cash reconciliation
- Financial reporting
- Customer service
- Problem solving
- Teamwork
- Customer service excellence
- Cash counting
- Customer interaction
- Computer literacy
- Money laundering awareness
- Casino game rules knowledge
- Cash handling proficiency
- Anti-Money laundering compliance
- Fraud detection and prevention
- Cultural awareness
- Attention to compliance
Languages
English
Proficient
C2
Certification
- fica certificate
Timeline
Casino Cashier and Count clerk
Sun international
10.2018 - Current
Maths and Physics
Luhlaza High school