Commissioned the development of a custom accounting system "Yozibooks" - wwwyozibookscom
Ntomboxolo Janice Nxumalo
Business Consultant
Gqeberha
Summary
PROFESSIONAL SUMMARY
Throughout my career, I have gained a wide range of experience in various areas of customer relations and operations. Currently, I am working toward a Master of Business Administration and I have recently completed a Bachelor of Commerce in Law. My objective is to help individuals improve their lives by sharing the knowledge and skills I have gained through my work.
I am a highly motivated individual who is passionate about helping organizations and programs improve their performance. I believe that a strategic mindset can help them turn around their operations and improve the quality of life in their communities. I also have the necessary skills and knowledge to handle various administrative tasks.
I am capable of leading and managing a team to reach goals which align to the organization that I am involved with.
I am currently the Finance and Operations Director of Collective Impact (Pty) Ltd., a company I co-founded that focuses on collective impact. Through my experience and knowledge, I am able to help organizations and programs improve their performance. I am capable of handling various tasks and responsibilities and believe that I have the necessary knowledge and skills to work with both strategic and creative teams.
I am also good at adapting to new situations and working under pressure. In addition, I have the necessary skills to improve customer satisfaction and resolve issues and problems. I am further a strategic-thinking individual experienced in turning low-performing organizations into top revenue producers.
Overview
24
24
years of professional experience
Work History
Director; Finance & Operations
Collective Impact (Pty) Ltd
01.2013 - Current
- Finance management; Identifying new Business Opportunities; Administration Management; HR, and stewardship of the organization resources
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversee supply chain functions to verify inventory levels and budget adherence.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored expenditures to mitigate risk of overages.
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Monitor and coordinate workflows to optimize resources.
- Draft and distribute reports to assist board members with critical business decisions.
- Oversee operations and provide corrective feedback to achieve daily and long-term goals.
- Assist with sales and marketing strategies to foster achievement of revenue goals.
Branch Manager
Capitec Bank
05.2008 - 05.2013
- Loan Disbursements sign off of up to R120 000, daily & monthly loan disbursements reviews, Cash Deposits end of day reconciliations & Cash Deposit Discrepancies Investigator;
- People Management including staff scheduling and attendance monitoring; Talent Development and Recruiting;
- Branch Customer Services & Branch Customer Complaints Management;
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Resolved various issues impacting sales management and business operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Engaged employees in business processes with positive motivational techniques.
Trainee Manager
Lewis Stores
01.2006 - 01.2008
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Planned and implemented team projects to accomplish objectives.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Managed and mentored team of 40 employees.
- Pursued every opportunity to learn about the business at all levels and improve team member support.
- Introduced new methods, practices and systems to reduce turnaround time.
- Explained services and products to customers in friendly and engaging way.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Conceptualized innovative sales solutions to increase company revenue.
- Gained knowledge of company policies, protocols and processes.
Administration Manager
Pick n Pay Supermarkets
01.1999 - 01.2006
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Assigned tasks and directed team of offdepartmental staff.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Kept operations in compliance with statutory regulations by developing and directing effective internal systems.
- Updated reports, managed accounts and generated reports for company database.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Completed bi-weekly payroll for over 100 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed costs and resolved financial discrepancies effectively through organizational management of account information .
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving
Education
Bachelor of Commerce - Law
Boston City College
Gqeberha11-2022
MBA - (Incomplete)
MANCOSA
DurbanCurrent
Post Grad. Diploma in Business Management (PGDBM) -
MANCOSA
Durban12-2016
Bachelor of Business Administration -
MANCOSA
Durban11-2015
Skills
- Finance Management
- Operations management
- Human resources / People management
- Interpersonal and communications skills
Accomplishments
- Managed payroll of over 100 employees.
- Collaborated with team of 15 in the development of Drinapp.
- Achieved being the technology partner introducing Cimpact for the distribution and disbursement of over 85,000 food parcels on a project with a budget of over R120M.
- Resolved product issue through consumer testing of a coffee alternative made out of 100% chicory.
- I have authored the book "The Full Picture".
Software
Commissioned & Collaborated in the development and execution of the an application to track and manage services to beneficiaries called "Drinapp"
Timeline
Director; Finance & Operations
Collective Impact (Pty) Ltd
01.2013 - Current
Branch Manager
Capitec Bank
05.2008 - 05.2013
Trainee Manager
Lewis Stores
01.2006 - 01.2008
Administration Manager
Pick n Pay Supermarkets
01.1999 - 01.2006
Bachelor of Commerce - Law
Boston City College
MBA - (Incomplete)
MANCOSA
Post Grad. Diploma in Business Management (PGDBM) -
MANCOSA
Bachelor of Business Administration -
MANCOSA
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