Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ntomboxolo Bongwana

Tour Guider
49 Station Road, Kliptown Johannesburg

Summary

Proven track record in enhancing tour experiences at Soweto Kliptown Youth by developing innovative walking routes and leveraging social media for marketing, significantly broadening tourist engagement. Skilled in tourism management and multilingual communication (English, Zulu, Xhosa, Sotho), demonstrating exceptional guest relations and cultural awareness. Excelled in problem-solving and planning, ensuring memorable and safe tour experiences. My goal is to learn and grow in tourism industry and to empower more women and youth from my community.

Overview

6
6
years of professional experience

Work History

Site Tour Guide

Soweto Kliptown Youth
08.2018 - Current
  • Developed new walking routes that highlighted lesser-known points of interest, diversifying the organization's offerings and attracting a wider range of tourists.
  • Taking people from South Africa and abroad around the historical community of Kliptown, showing them historical monuments and history of Soweto.
  • Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of the tours offered.
  • Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.

Film Production Assistant

Uminathi Films
02.2023 - 06.2023
  • Facilitated communication between cast members and crew, allowing for efficient problem-solving during shoots.
  • Organized catering services for on-set meals, ensuring timely delivery of food to accommodate busy shooting schedules.
  • Assisted directors with shot planning and execution, resulting in efficient shooting schedules.
  • Achieved quick turnaround times for location setup by effectively coordinating resources among various departments.

Education

Certificate in Journalism - Journalism

Damelin College
Johannesburg
04.2001 -

Skills

  • Tourism Management
  • Proficient in English, Zulu, Xhosa and Sotho
  • Ability to use translation tools effectively
  • Navigation skills
  • Guest Relations
  • Cultural awareness- Knowledge of local customs and etiquette
  • Budget Management- Finding cost-effective travel options
  • Planning & Organization- Creating itineraries and booking accomodations
  • Problem-Solving- Handling unexpected situations
  • Safety Awareness- Recognizing safe and unsafe areas
  • Interpersonal Skills- Communicating with locals and other travelers
  • Technological Proficiency- Accessing information online

Accomplishments

    Through Soweto Kliptown Youth I have had the opportunity to travel abroad and experienced a life outside South Africa. I toured and traveled Norway being part of the Norway Cup which is a youth tournament where youth from all over the world attend each year and compete through football. I was one of the Young women's Youth league who got to play as part of the Norway Cup. My main responsibility was to conduct a relationship and exchange program between the young women from South Africa and young women abroad. I was leading and a middle man between South African young women and those abroad.

Timeline

Film Production Assistant

Uminathi Films
02.2023 - 06.2023

Site Tour Guide

Soweto Kliptown Youth
08.2018 - Current

Certificate in Journalism - Journalism

Damelin College
04.2001 -
Ntomboxolo BongwanaTour Guider