Summary
Overview
Work History
Education
Skills
Software
Reading Novels
Timeline
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Ntombizonke Tammy Simelane

Adminstrator
Midrand,GP

Summary

Dynamic customer service professional with proven problem-solving abilities and active listening skills, sharpened at C-Pass. Adept at enhancing customer satisfaction through effective communication and product knowledge. Recognized for maintaining accuracy in cash handling and administrative tasks, ensuring seamless operations and a positive client experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

C-Pass
01.2022 - Current

Ticket Scanner

Customer Service

Monitoring

Problem Sloving

Call Centre

O'keefe and Swartz
02.2024 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Cashier

Pick N Pay
06.2018 - 01.2020
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Office Adminstrator

Pan Artch
01.2017 - 05.2018
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Education

Events Management - Hospitality And Tourism Management

Tshwane University of Technology
Pretoria, South Africa
04.2001 -

High School Diploma -

Maphutha Secondary School
Tembisa
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Software

Microsoft Office

Telephone Etiquette

Cross-Cell

Reading Novels

1. Summarize plots and provide overviews of novels.
2. Analyze characters, themes, and literary devices used in novels.
3. Offer insights into authors' styles, influences, and historical contexts.
4. Provide recommendations based on genres, themes, or authors.

Timeline

Call Centre

O'keefe and Swartz
02.2024 - 04.2025

Customer Service Representative

C-Pass
01.2022 - Current

Cashier

Pick N Pay
06.2018 - 01.2020

Office Adminstrator

Pan Artch
01.2017 - 05.2018

Events Management - Hospitality And Tourism Management

Tshwane University of Technology
04.2001 -

High School Diploma -

Maphutha Secondary School
04.2001 -
Ntombizonke Tammy SimelaneAdminstrator