Ntombizonke Prosperity Sibiya

◻️Managing schedules on Dayforce, conducting performance evaluations, and providing constructive feedback.

◻️Monitoring store Bash expectations,

◻️Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.

◻️Developed a team-oriented environment by implementing effective leadership strategies.
◻️Motivating and inspiring the team to achieve in all KPI goals and maintain high standards required by the area.
◻️Fostering a positive and collaborative work environment.
◻️Managing the store budget on ROAM and BOR by monitoring expenses, and ensuring profitability.
◻️Analyzing sales performance, identifying trends, and implementing strategies to improve on turnover, new business and profitability.
◻️Ensuring high levels of customer satisfaction through excellent service provided by the entire team I lead.

▪️Conducting performance reviews and appraisals.
▪️Maintaining store harmony.
▪️Overseeing pricing and stock control.
▪️Train and evaluate store team members.
▪️Ensure preparions for promotions and deals is monitored.
▪️ Maintaining the sales environment.
▪️Organize sales and product demonstrations.
▪️Recruiting and training team members.

▪️Leadership: Training and developing the store team by sharing the ability to lead.
▪️Delegate: Providing direction and follow up on the team members performance.

▪️Led training sessions for new employees, equipping them with necessary skills and knowledge.
▪️Informal Discussion: Monthly informal discussions with each team member.
▪️Recognition and Empowerment: Celebrating success and empowering the team.
▪️Training: Tfg Learn modules compliance and monitoring new CX journey including the brand specific plan.
▪️Recruitment: Using brand specific interview guide in all shortlisted candidates when hiring.
▪️Outputs Management: Turnover growth, conversion being priority, net profit maintained, stockloss controlled and ensuring improvement on the trading density.
▪️Shopping Experience Maintained: Discussion of customer journey on monthly basis with the team increasing market share and management on stock losses on weekly basis.

▪️Delivering superior customer and employee experience.
▪️Key driver of the business profitability.
▪️Responsible and accountable for the alignment of the function to the vision of the brand.
▪️Taking risks by adopting completely new brand marketing direction.
▪️Leader of others; setting and managing expectations.
▪️Developing succession plans.
▪️Addressing performance issues and building high performing teams.
▪️RFID expect and understanding REFIILL.
▪️Stock loss control and expense management.
▪️Day-force and T&A knowledgeable.
▪️Great store visits preparations and positive outcome.
▪️Business Process excellent execution and admin monitored.

▪️Care taking the Area of 20 stores.
▪️New store opening experienced.
▪️Leader of leaders and procedures respected.
▪️Stores performance reports consolidation.
▪️New marketing strategy initiator.
▪️BOR and Roam analysis knowledge.
▪️Disciplinary process implementation without reproach.
▪️Hiring process knowledge.

▪️Scheduling for floor full coverage.
▪️Cosmetics stock takes rotational guider.
▪️Flexible assistant through out the MP area with AM.
▪️Monitoring counts.
▪️Stockroom maintenance monitoring.
▪️Level up leader collecting from admin controller, cosmetics supervisor and VM.
▪️Performance monitoring.
▪️Challenging with good intent.
▪️Lead in Donna and Soda Bloc store closures.
▪️RFID area champion.
▪️KPI area performance driver.

▪️Meeting excellent customer experience.
▪️Planning and organizing for business profitability.
▪️Upholding principles and company values.
▪️Strategic in working with people.
▪️Presenting and communicating business expectations.
▪️Persuading and influencing to lead a winning team.
▪️Leading change at all times.
▪️Great judgement and decision making.
▪️Meeting customer expectations, planning and organising.
▪️Upholding principles and company values
▪️Presenting, communicating, persuading and positivity influencing.
▪️Leading change, judgment and decision making.

▪️Supporting, training and team development.
▪️Action planning for stock loss prevention.
▪️Addressing general concerns, problems and possible solutions.
▪️Positively influencing the store performance.
▪️Excellency in discussing individual's strength and potential development.
▪️Adhering to the principles and the company values.
▪️Leading through informing, persuading and influencing.
▪️Presenting, communicating, adapting and responding positively new development.
▪️Coping under pressure and setbacks so adherance to company principles is mantained including company values.
▪️Entrepreneurial and commercial thinking including planning and organizing skills.
▪️Creating and innovating to positively drive the business and persevering.

▪️Availing self for retail career development.
▪️Delivering results through managing team.
▪️Meeting excellent customer experience and driving the team to such deliverables.
▪️Drawing action plan for the business on issues out of line.
▪️Expressing commitment to goals.
▪️Controlling salaries within the budget.
▪️Managing safety and security in the workplace.
▪️Ability to plan, organize, lead, control and task.

▪️Implementing promotions promptly.
▪️Own department merchandising.
▪️Participation in stock daily counts and performing stock take.
▪️Retail store administration.
▪️Visual merchandising.
▪️Understanding store house keeping and maintenance.
▪️Organizing stockroom according to the company procedure.
▪️Operating POS systems.
▪️Receiving and dispatching stock.
▪️Banking control and dealing with cash.

▪️Check earnings analysis for salary correctness and maintaining an accurate filing system, ensuring all personnel records are in place, including personal data, tax information, attendance records, and other benefit information.
▪️Maintain HR related correspondence and provide information during auditing.
▪️Maintaining office leave planner and salary movement forms.
▪️Follow-up on progress of claims, submit leave forms and sick leave documents.
▪️Keep track of changes in employee status including employee transfers, wage and benefit changes, address changes, license or certifications and reason for termination.
▪️Completion of forms and submission of company reporting requirements.
▪️Completing the Earnings Analysis on a monthly basis to check the correctness thereof before the employees are paid (Check Unpaid Absences, Overtime and Deductions)

▪️Greet, welcome patients including scheduling and cancelling appointments.
▪️Assisting patients with filling out paperwork including collecting payment from patients.
▪️Prepare daily schedules for dental professions and update patients insurance information.
▪️Managing electronic health records and scheduling appointments.
▪️Maintain office inventory and patient's records keeping.
▪️Reception area management and organization.
▪️Processing and recording payments including translation of dental services into billable codes.

▪️Data entry and computer system work.
▪️Receiving and transferring calls.
▪️Overseeing clerical tasks, such as sorting and sending mail.
▪️Ensuring the office runs smoothly.
▪️Keeping an inventory of office supplies and ordering new materials as needed.
▪️Admin tasks and correspondence.
▪️Streamline operations and implement new programs.