Ntombizombuso Peggy Nzama
Creditors Clerk
Durban
Summary
Proven at Greif Packaging, I excel in database entry and fostering customer satisfaction, evidenced by a significant reduction in payment errors. My expertise spans administrative support to strategic HR initiatives, enhancing office efficiency and team morale. Skilled in both technical tasks and interpersonal communication, I drive improvements and maintain high-quality standards.
Offering strong organizational skills and keen ability to maintain accurate records. Brings solid understanding of office software and data entry. Ready to use and develop administrative and communication skills in [Desired Position] role.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
16
16
years of professional experience
Work History
Debtors Clerk
Greif Packaging
01.2016 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained up-to-date employee records to assist in human resources planning.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
Creditor's Clerk
Greif Packaging
03.2015 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Processed vendor and supplier payments on weekly basis.
- Responded to customer concerns and questions on daily basis.
- Reconciled accounts receivable to general ledger.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Created improved filing system to maintain secure client data.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Collaborated with customers to resolve disputes.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Generated monthly billing and posting reports for management review.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
- Audited and corrected billing and posting documents for accuracy.
Office Administration Assistant
Greif South Africa PTY LTD
10.2009 - 01.2020
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Evaluated current administrative procedures for potential improvements that led to increased time savings for staff members across departments.
- Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Ensured seamless transition into new roles through comprehensive onboarding processes for new hires, including orientation sessions and provision of essential resources.
- Assisted in event planning and execution, from securing venues to managing invitations and logistics during the events themselves.
Sales Coordinator
Greif Packaging
05.2017 - 02.2018
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
Human Resources Assistant
Greif Packaging
10.2008 - 12.2010
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Updated and maintained employee attendance records.
- Reduced employee turnover, implementing targeted retention strategies and feedback mechanisms.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
Education
GED -
Added Advantage Academy
Durban, South Africa 05.2001 -
GED -
South African Safety Academy
Durban, South Africa 05.2001 -
GED -
Centre For Education & Skills Development
Durban, South Africa 05.2001 -
GED -
Centre For Education Development
Durban, South Africa 05.2001 -
Skills
Administrative support
Timeline
Sales Coordinator
Greif Packaging
05.2017 - 02.2018
Debtors Clerk
Greif Packaging
01.2016 - Current
Creditor's Clerk
Greif Packaging
03.2015 - Current
Office Administration Assistant
Greif South Africa PTY LTD
10.2009 - 01.2020
Human Resources Assistant
Greif Packaging
10.2008 - 12.2010
GED -
Added Advantage Academy
05.2001 -
GED -
South African Safety Academy
05.2001 -
GED -
Centre For Education & Skills Development
05.2001 -
GED -
Centre For Education Development
05.2001 -
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