Ntombizodwa Mpemvana
Customs Frontline Advisor
Kroonstad
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customs Affairs Frontline advisor
DHL Express
08.2019 - Current
- Answering all inbound calls for Imports clearance queries and making calls for clearance follow ups and payment updates.
Data capture
DHL Express
10.2012 - 07.2019
- Create airway bills for state warehouse shipments, do shift reports, depart exports and domestic flights and truck movements, update MNIV and updates on CALMS, do reports for QCC Siemens shipments, and also attend to AQCC, engaging with customers for collections of shipments.
Manifester
Phakisa Temp Agent
10.2010 - 10.2012
- Arrive and depart trucks from the station and also exports flight, do shift report, update NMIV and check flights updates on CALM, Create Airway bills for state warehouse shipment and do pick up and manifest them
- Answering all inbound calls for operations queries
Freight Handling Learnership
DHL Express
09.2009 - 10.2010
- Responsible for manifesting bank Airway bills for Absa, STD, Nedbank & FNB, Arrive and depart trucks from the station and also exports flight, do shift report, update NMIV and check flights updates on CALM and prepare daily shift reports.
Education
Computer skills & Call Center training
Corner Stone
01.2009 -
Grade 12 -
Dr Reginal Cingo Comprehensive School
Skills
Complaint handling
Appointment scheduling
Performance tracking
Up-selling strategies
Emphathetic
Ability to work in a Team
Strong Communication
Listening skills
Attention to details
Multitasking
References
- Siyabonga, Msimango, Supervisor DHL OPS, 0836662896
- Nteboheng Tsotetsi, Supervisor, 071 883 8495
- Abram Kola , Friend , 079 058 9229
Timeline
Customs Affairs Frontline advisor
DHL Express
08.2019 - Current
Data capture
DHL Express
10.2012 - 07.2019
Manifester
Phakisa Temp Agent
10.2010 - 10.2012
Freight Handling Learnership
DHL Express
09.2009 - 10.2010
Computer skills & Call Center training
Corner Stone
01.2009 -
Grade 12 -
Dr Reginal Cingo Comprehensive School