Ntombizodwa Khumalo
Client Advisor For Consumer And Private Clients
3675/218 Quarry Street, Protea South
Summary
Proven Client Advisor at Nedbank, adept in Relationship Management and Consultative Selling, I significantly exceeded sales targets by mastering financial knowledge and leveraging strong client relationships. Demonstrated adaptability and a proactive approach underline my commitment to excellence and new business development.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Client Advisor Consumer & Private Clients
Nedbank
09.2011 - Current
- Assisted over 15 clients daily with product selection based on their individual needs and preferences.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Assisted customers in depositing and withdrawing cash.
- Enhanced team morale through consistent collaboration efforts aimed at fostering a positive work environment.
- Managed customer requests while mitigating potential risk to bank.
Restaurant Floor Manager
Tuscan BBQ Restsurant
03.2010 - 09.2011
- Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
- Contributed to marketing efforts by collaborating with the management team on promotional materials and advertising campaigns.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
- Monitored labor costs closely to maximize profitability by 10% without compromising the guest experience or employee morale.
Education
High School Diploma -
Reasoma Secondary School
Soweto 01.2007 - 12.2007
Skills
Relationship Management
Consultative Selling
New Business Development
Financial knowledge
Timeline
Client Advisor Consumer & Private Clients
Nedbank
09.2011 - Current
Restaurant Floor Manager
Tuscan BBQ Restsurant
03.2010 - 09.2011
High School Diploma -
Reasoma Secondary School
01.2007 - 12.2007
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