NTOMBIZODWA ANDILE ZONDO

• Calling to establish reason for non-payment
• Sending letter of demand
• Updating weekly department stats
• Sending and updating debit order form on system
• Printing and sending invoices/statements
• Reconciling accounts accurately
• Sending letter to vacate and giving notice to re-instate lease agreement
• Sending welcome letter to new tenants
• Recovering of telephone calls
• Dealing with walk in tenants and solving queries on daily basis
• Allocating payments
• Liaising with tenants on email
• Monitor timely collection of outstanding monies
• Updating and maintaining customer's details and integrity information
• Ensure formal payment arrangements are in place
• Daily monitoring of collections and diarised cases
• Preparing list of units that are in arrears for more than 3 months and hand them over to attorneys
• Preparing debit and credit notes
• Follow up on payment arrangements
• Follow up on unallocated payments.

• Manage collections of rental and recovery charges involved
• Maintain integrity of each debtor's account
• Ensure all information is updated on debtors accounts daily
• Collection of outstanding amounts due by debtor within prescribed period
• Review arrears and enforce processes/litigation action for any debtor delinquency
• Adhere to department procedures and policies
• Ensure all adjustments and reports are completed timeously
• Ensure all supporting documents are filed and stored in appropriate manner
• Strict monitoring of all debtor repayments plan to ensure debtors are committing to T's and C's of payment plan
• Ensuring that team process and controls are strictly followed and fully complied with
• External focus
• Build strong debtor relations, resolve tenant queries promptly and accurately record all correspondence
• Liasing with property managers, debtors department and building managers as appropriate
• Support cashbook on unallocated cash items and debtor coding
• Compiling aged debt and collection reports, using system and excel as required
• Meet with credit control supervisor on arrears and collection performance weekly
• Ensure write offs of not more than 1% annually
• Ensure collection of not less than 95% monthly
• Perform any additional task that maybe given by senior management from time to time
• SYSTEMS AND PRODUCT KNOWLEDGE: TPN, MDA, Biostar, CRM, Exactus, Avatar- Oracle, Beam, Credit Profile Bureau(CPB), Smart collect, Tallyman Vision, Excalibur, Meter mate, Oami

• Identify customers payment problems and ensuring speedy resolutions
• Achieving daily, weekly and monthly targets based on call quality and cash collection
• Ensuring compliance with relevant policies, procedures and regulations
• Posting prior notification letters to customers of accounts becoming due
• Dealing with customer queries over phone or via email
• Dealing effectively with high level of complex debt issues
• Escalating certain cases and accounts to senior managers
• Ensuring client's information and documents are kept secure and confidential at all times
• Keeping calm and professional at all times
• Establishing and maintaining good client relationship

• Monitor timely collection of outstanding monies
• Dealing with customer queries over phone and via email
• Keeping calm and professional at all times
• Ensuring daily, weekly and monthly targets are achieved
• Allocate payments

• Reconcile accounts
• Monitor the clients behavior against the payment plan
• Trace uncontactable clients
• Allocate payments
• Ensuring that daily, weekly and monthly targets are achieved
• Making outgoing and taking incoming calls to and from clients
• Sending clients statements via email and post

Reconcile accounts

• Monitor client's behavior against t payment plan
• Trace uncontactable clients
• Allocate payments
• Ensuring that daily, weekly and monthly targets are achieved
• Making outgoing and taking incoming calls to and from clients
• Sending clients statements via email and post