Ntombizilungile Mbonani
Export Senior Customer Service Representative
Johannesburg,GP
Summary
Senior Export Customer Services Representative manages end-to-end export sales, from order processing through shipment coordination and documentation control. Builds repeat business by maintaining customer relationships, handling export inquiries, and keeping international deliveries aligned with trade requirements. Uses SAP and accurate invoicing to keep export transactions moving smoothly.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Export Customer Service Representative
PFG Building Glasss
02.2022 - Current
- Managed end-to-end export sales processes, including order processing, shipment coordination, and documentation compliance.
- Coordinated logistics and freight forwarders to achieve timely, accurate delivery of goods to international clients.
- Prepared accurate export documentation, including invoices, packing lists, and export declarations to comply with international trade regulations.
- Developed strong relationships with export customers, identifying upselling opportunities and fostering repeat business.
Quality Assurer
Department of Education
12.2018 - 12.2021
- Developed and implemented quality assurance protocols ensuring compliance with department of education procedures, enhancing program integrity.
- Collaborated with cross-functional teams to identify and resolve quality issues, improving overall service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
NSC -
Kenneth Masekela Secondary School
Kwa Thema01-2016
Export, Import Administration - undefined
ITRISA
05-2023
Bachelor Of Commerce - Accounting
University of Johannesburg
Johannesburg01-2021
Skills
Export documentation
Order processing
Customer relationship management
International trade compliance
Shipment coordination
SAP software
Invoicing
Customer reports
Customer service
Attention to detail
Accomplishments
I have attended training on Microsoft Excel which has enhanced my data management skills, compilation of customer reporting and sharaing visual data in terms of conparison between tasks.
Timeline
Export Customer Service Representative
PFG Building Glasss
02.2022 - Current
Quality Assurer
Department of Education
12.2018 - 12.2021
Bachelor Of Commerce - Accounting
University of Johannesburg
Export, Import Administration - undefined
ITRISA
NSC -
Kenneth Masekela Secondary School