Ntombizile Adolaide Mayindi
Benoni
Summary
Experienced investigations and compliance professional with expertise in conducting complex investigations, customer screening, enhanced due diligence, risk assessments, and regulatory reporting. Skilled in gathering and analysing evidence, assessing fraud and corruption risks, investigating suspicious activities, preparing detailed investigation reports, and submitting reports to the Financial Intelligence Centre (FIC). Adept at managing sensitive information, engaging stakeholders, and promoting ethical conduct, accountability, and good governance through effective investigative practices.
Overview
17
17
years of professional experience
Work History
Financial Crimes Analyst
First National Bank
Johannesburg
05.2019 - Current
- Conduct investigations, analysis, and reporting of customers implicated in fraud, theft, corruption, tax evasion, terrorist financing, extortion, cybercrime, and advance-fee (419) scams, with referrals and reporting made to the Financial Intelligence Centre (FIC).
- Perform complex financial crime and anti-money laundering (AML) investigations, identifying suspicious activity, criminal typologies, emerging trends, and modus operandi, and provide intelligence-led insights to business stakeholders.
- Conduct financial intelligence gathering and analysis to identify links between individuals, entities, accounts, and transactions, supporting the detection of organised crime, money laundering, corruption, and terrorist financing.
- Investigate and process Section 205 subpoenas and other lawful requests from law enforcement agencies, analysing customer information and financial records to support criminal investigations and prosecutions.
- Respond to information requests from the Financial Intelligence Centre and other competent authorities by providing Know Your Customer (KYC) information, account profiles, bank statements, transactional records, and contra account details.
- Conduct investigations and reporting activities relating to Sections 27, 28, 32, and 34 of FICA, ensuring compliance with legislative requirements, reporting obligations, and the maintenance of accurate audit trails and supporting documentation.
- Ensure the accurate identification, escalation, and submission of Suspicious Transaction Reports (STRs), Suspicious Activity Reports (SARs), Terrorist Financing Transaction Reports (TSTRs), Terrorist Financing Activity Reports (TFARs), and Cash Threshold Reports (CTRs) to the Financial Intelligence Centre.
- Conduct detailed financial data analysis on customers implicated in money laundering, terrorist financing, and corruption-related activities, and formulate risk-based recommendations through formal investigative reports.
- Compile and present investigative findings, intelligence reports, and recommendations to relevant stakeholders, management committees, and risk forums to support informed decision-making and risk mitigation.
- Investigate adverse media, social media exposure, and high-profile reputational risk matters, conducting defensive reporting where appropriate to protect the image, reputation, and integrity of the bank.
- Maintain and update case management systems with investigative findings, intelligence assessments, and recommendations to ensure governance, auditability, and reporting to relevant risk committees.
- Liaise and collaborate with law enforcement agencies, regulatory bodies, forensic investigators, and internal stakeholders to facilitate information sharing and support criminal investigations.
- Mentor, train, and support new team members on investigative methodologies, financial crime typologies, regulatory reporting requirements, and case management processes.
Branch Administrator
First National Bank
Daveyton
02.2019 - 04.2019
- Manage costs / expenses within approved budget to achieve cost efficiencies and ensure activities support cost containment and reduction.
- Conducting cross branch risk reviews.
- Investigate fraud.
- Analysis of financial transactions and statements to forecast potential losses and recommend write offs.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Conduct statistical analysis to evaluate risk and make recommendations to reduce / control risk.
- Monitor risk processes to identify and report on possible risk where applicable.
- Propose and implement new Risk improved models and methodologies.
- Benchmark current practices against the risk management framework and adjust practices as and when necessary.
- Log operational losses, report on the losses monthly and conduct loss reconciliations.
- Improve efficiencies to maximise and maintain business performance.
- Always comply with procedures and processes contained in the relevant business guidelines.
- Drive improvement of operational efficiencies, processes and procedures to ensure ultimate delivery of superior quality customer experiences on an ongoing basis and monitor that workflow achieves operational requirements.
- Escalate service failure of SLA agreements to the relevant stakeholders.
- Optimise use of Business Intelligence systems to improve business decisions.
- Ensure understanding and Compliance with governance in terms of legislative and audit requirement.
- Takes accountability for own performance, personal and career development.
- Contribute to the overall effectiveness and success of the team.(People Management)
- Maintain an ability to adapt to ever changing business and customer needs.
- Ensure management of the physical security and security administration functions within the branch.
- Ensuring all technology and security aids are in working condition at the branch.
- Improve knowledge and competencies by completing role specific training.
- Plan and manage performance, skills development, employment equity, talent and culture of direct reports in order to achieve efficiencies and increase competencies.
Risk Administrator
First National Bank
Acornhoek,Katlehong,Benoni
08.2012 - 01.2019
- Manage costs / expenses within approved budget to achieve cost efficiencies and ensure activities support cost containment and reduction.
- Loss prevention.
- Conducting cross branch risk reviews.
- Process the customers' requests in an efficient and caring way.
- Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
- Build and maintain enduring and rewarding relationships with customers.
- Comply with governance in terms of legislative and audit requirements.
- Control the General Ledger and Office Accounts. Uphold Branch Protection and Security in terms of the Golden Rules.
- Approve, validate, verify, check and authorize Frontline activities and infrastructure.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Assist with telephonic queries.
- Responsible for the procurement of goods and services for the branch
- End-to-end stock control for branch.
- Investigate fraud.
- User management (system).
- Assist Operations Manager in attending to Admin Diary.
- Achieve competence against all key result areas required.
- Ensure that any requests from frontline management and staff are processed in a professional and caring way.
- Ensure management of the physical security and security administration functions within the branch.
- Ensuring all technology and security aids are in working condition at the branch.
- Improve knowledge and competencies by completing role specific training.
Service Advisor
First National Bank
Bushbuckridge
03.2011 - 07.2012
- Receive and greet all walk-in customers to the branch, determine their needs and direct them to the correct department
- Walk the queues to determine if customers can be served through alternative means.
- Promote the use of alternative delivery solution channels to customers e.g. Internet Banking, App and Cell phone Banking.
- Regulate the flow of customers and inform the Branch Manager if there are not sufficient staffs available.
- Assist customers using the in-branch Internet Kiosk to log in and to do transactions, on request.
- Assist customers using in-branch ATM's, on request.
- Note suggestions that could improve customer service and supply the information to the branch management team.
- Identify customer needs by actively listening and asking appropriate questions.
- Forward sales leads to the applicable sales staff.
- Ensure that the brochures in the Banking Hall is available and in good order.
- Ensure that the Banking Hall is clean, well maintained and presentable.
- Complaints management and service recovery.
- Production of quality management information as advised by management team.
- Generated sales leads through proactive customer engagement and referrals.
Multi Skilled Consultant
First National Bank
Thulamahashe
07.2010 - 02.2011
- Dealing with customer's complaints and ensuring that it is resolved to the satisfaction of the customer.
- Management of Costs.
- Handling of back office activities and administering the stationery requirements and local purchase orders for the office.
- Issuing bank statement and completing confirmation letters for customers.
- Relieving Tellers, Customer Service Representatives and Sales Consultants.
- Ensuring that treasury is controlled correctly.
- Loading cash into the ATM's.
- Opening savings, transmission and current accounts.
- Advising customers on how to handle their accounts/finances.
- Processing the request in a quick and efficient manner without any mistakes
- Treating customer information with confidentiality.
- Making the customer aware of security information that will assist them in keeping their money safe.
- Correct and error free capturing of transactions (deposits, transfers, payments, account information, account maintenance and withdrawals).
- Preparation of administrative documentation as required by management.
- Maintenance of all administrative processes for the departments operational activities
Bank Teller
First National Bank
Thulamahashe
11.2009 - 06.2010
- Accounting for cash received.
- Making transfers, Deposits and withdrawals.
- Actively take on additional responsibilities as and when required by the team to support the delivery of excellent customer service.
Education
Postgraduate Diploma - Legal Principles Compliance Management
University of Johannesburg
Johannesburg01-2022
Programme - Risk Management
University of South Africa
Pretoria01-2019
B COM - General
University of Johannesburg
Johannesburg01-2007
Skills
- Computer Literate (MS Office, Outlook and Internet)
- Investigations and Case Management
- Fraud and Corruption Investigations
- Ethics and Misconduct Investigations
- Risk Assessment and Risk Management
- Evidence Gathering and Analysis
- Report Writing and Case Documentation
- Regulatory Compliance and Governance
- Research and Intelligence Analysis
- Stakeholder Engagement and Interviewing
- Integrity
- Confidentiality
- Professional Ethics
Qualities
Integrity, Confidentiality, Professional Ethics
Internships
- Internship
- Department of Economic Development, Environment and Tourism, Mbombela
- 2008-11 - 2009-10
- Co-ordinate both domestic and international trade exhibition.
- Advise emerging and current provincial exporters on export and drive the export awareness programme.
- Give advice on Export marketing and Investment.
- Assistance scheme available within the DTI and any export schemes.
- Assist with the registration of exporters/importers.
- Make inputs towards policies and strategies for trade promotion and development.
- Liaise with all spheres of the government and all other stakeholders on the trade related activities.
- Facilitate and co-ordinate provincial export initiative.
- Participate in the national programme and drive the formulation of the provincial culture Industries cluster.
- Conducting on site visit to exporters.
- Facilitate and manage small enterprise training courses and specialized seminars to potetial high value start-ups and existing small and medium enterprises.
- Conducting on site visits.
References
- Sam, Hlambela, Mr, Shlambela@fnb.co.za, 0832790193, FNB
- Kedibone, Tsherane, Ms, Ktsherane@fnb.co.za, 0743116106, FNB
- Isabel, Shabangu, Ms, Ishabangu@mpg.gov.za, (013) 766 4531/073 648 3498, DEDET
Certificates
- Regulatory exams for representatives - RE 5
- 2013
- Corporate Governance
- 2022
- Basic Interpretation Theory (BIT)
- Certificate in Money Laundering Control
- 2021
- Certificate in Compliance Management
Timeline
Financial Crimes Analyst
First National Bank
05.2019 - Current
Branch Administrator
First National Bank
02.2019 - 04.2019
Risk Administrator
First National Bank
08.2012 - 01.2019
Service Advisor
First National Bank
03.2011 - 07.2012
Multi Skilled Consultant
First National Bank
07.2010 - 02.2011
Bank Teller
First National Bank
11.2009 - 06.2010
Postgraduate Diploma - Legal Principles Compliance Management
University of Johannesburg
Programme - Risk Management
University of South Africa
B COM - General
University of Johannesburg