Ntombizikhona Mdalase

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Managed nursery, propagation of plants from seed and cutting making stock to supply school gardens.
• Handled vehicle maintenance and licensing.
• Report writing and keeping records and general office management.

• Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
• Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
• Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
• Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
• Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
• Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
• Fostered strong professional relationships with clients by scheduling appointments promptly, maintaining accurate contact records, and delivering excellent customer service.
• Supported successful project completion by coordinating resources, tracking progress, and ensuring deadlines were met.
• Assisted in event planning and execution, from securing venues to managing invitations and logistics during the events themselves.
• Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Nature Conservation diploma through UNISA, compled level 1&2 with some level 3 modules. Could not complete due to financial difficulties.

Techniques on planning, implementation and evaluation of environmental education.