- IsiZulu
- English
- Afrikaans
Ntombizethu Yolanda Gabela
Kwa Mashu
Summary
Dedicated professional with over 15 years of experience as an administrative officer in client-focused public sector roles. Currently pursuing an LLB degree, and hold the Bachelor of Honours Degree in Public Administration. Proven ability to maintain confidentiality, engage stakeholders, and manage resources effectively, resulting in successful project outcomes. Strong skills in report writing and data analysis enhance informed decision-making and operational support, complemented by over 7 years of driving experience managing social assistance appeals Under Durban and Midlands Districts offices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Provincial Coordinator ( Durban & Midlands District Offices )
National Department of Social Development
Durban
08.2010 - Current
- I manage the application and registration of Social assistance appeals under Durban and Midland SASSA district offices.
- Ensured timely submission of appeal files from Midlands and Durban district offices to Pretoria for adjudication, minimising risk of litigation.
- I conduct quality assurance on appeal applications to ensure that the files are complete.
- I ensure smooth coordination of work between Provincial and National office.
- Facilitated training sessions on appeals processes to enhance staff understanding and compliance.
- Coordinated a campaign to raise awareness about appeals in the Durban and Midlands offices.
- I provide administrative, financial and Human Resource support to the KZN office.
- Managed various resources to support operations in the KwaZulu-Natal office.
- Coordinate the collation of reports from subordinates.
- Provide administrative and logistical support to the KZN office.
- Manage auxiliary services and maintenance of all assets.
- Liaise liaise with all internal and external stakeholders in respect of Appeals legislation and services.
- Assisted in planning and implementing business plan for Directorate, focusing on KZN operations to align with strategic objectives.
- Prepare monthly, quarterly reports on appeals and do presentations during meetings in the National office.
- Develop and maintain appeals databases for KZN office.
- Ensure effective service delivery to all stakeholders.
- Ensuring compliance with the legislative mandate and other relevant departmental and public service policies.
- Acknowledge the receipt of documents and keep the records of confidential information and correspondence.
- Handle travel and accommodation matters for the office.
- Ensuring compliance with the legislative mandate and other relevant departmental and public service policies.
Voluntary Administrative Clerk
Mahatma Gandhi Memorial Hospital
07.2006 - 12.2008
- Assisted with various tasks across patient administration, human resources, supply chain, assets, and registry departments.
- Facilitated patient registration by meticulously opening client files and managing documentation.
- Maintained up-to-date and accurate patient records on the system
- Organised and maintained files, records, and correspondence to improve retrieval speed and compliance with regulations.
- Assisted various departments with administrative tasks to enhance operational efficiency.
- Coordinated document photocopying, file updates, and fax communications to ensure timely support for staff.
- Responded to telephone enquiries, delivering prompt and courteous service to clients and stakeholders to ensure satisfaction.
- Responded to telephone calls, providing information, directing callers, and taking messages to enhance customer service.
- Drafted and typed correspondence, reports, and other documents, maintaining a high standard of professionalism.
Education
Bachelor of Law -
University of South Africa
06-2026
National Diploma in Law -
University of South Africa
01-2025
Bachelor of Administration Honours Degree - Public Administration
Management College of South Africa
01-2017
Degree of Bachelor of Technology - Public Management
Durban University Of Technology
01-2014
National Diploma - Public Management
Mangosuthu University of Technology
01-2007
Senior Certificate -
Vukuza High School
01-1999
Skills
- Computer Literacy, proficient in,Ms Word, Ms Excel, PowerPoint and Office Outlook
- Excellent Communication Skills
- Report Writing
- Presentation Skills
- Planning
- Organising
- Coordinating
- Time Management
- Document control
- Client Orientation
- Research and data analysis
- Driving Skills
- Project Management
- Teamwork
- Conflict Management
- Stakeholder engagement
- Administrative support
Certification
- Couch and Mentor, Pro-Active Public Services College, 2025-01-01
- MS Excel Advanced, MSHL Consulting and Projects Pty Ltd, 2025-01-01
- Ethics in the Public service, School of Government, 2021-01-01
- Business Presentation and Public Speaking for the Public Sector, University of Pretoria, 2018-01-01
- Gender Main streaming, Holistic Business Connection, 2018-01-01
- Project Management, Pro-Active College, 2014-01-01
- Supervisory Management, Imsimbi Training, 2014-01-01
- Quality & Customer Service, Imsimbi Training, 2013-01-01
- Office Management, Le-Mark Training, 2012-01-01
Languages
Custom Section
Good
Personal Information
Ethnicity: African
References
- Mr M.J. Mokoele, National Department of Social Development, Director, 0127416868 / 0834891918
- Mr TA Selepe, KZN Department of Economic Development, Director, 0833980536 / 0795052402
- Ms. Grace Nchabeleng, National Department of Social Development, Supervisor, 0727609183
Timeline
Provincial Coordinator ( Durban & Midlands District Offices )
National Department of Social Development
08.2010 - Current
Voluntary Administrative Clerk
Mahatma Gandhi Memorial Hospital
07.2006 - 12.2008
Bachelor of Law -
University of South Africa
National Diploma in Law -
University of South Africa
Bachelor of Administration Honours Degree - Public Administration
Management College of South Africa
Degree of Bachelor of Technology - Public Management
Durban University Of Technology
National Diploma - Public Management
Mangosuthu University of Technology
Senior Certificate -
Vukuza High School