Ntombizanele Penelope Kubeka
Midrand
Summary
Highly skilled professional with expertise in customer communication, teamwork, and problem-solving, complemented by strong financial knowledge and advanced numeracy skills. Demonstrates exceptional proficiency in Microsoft Excel and Outlook, alongside comprehensive experience in administrative writing, document management, and sales order processing. Adept at coordinating and organising tasks precisely, ensuring efficient time management and seamless reporting. Possesses a proven track record in inventory control, invoice processing, and order handling while maintaining a positive attitude and flexibility under pressure. Committed to delivering excellence in customer service through effective verbal and written communication, with career aspirations focused on driving operational efficiency and fostering collaborative environments.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work history
KEY CUSTOMER ADMINISTRATOR
Pretoria Clothing & Caps (pty) Ltd t/a Soviet
Midrand
2022.05 - 2026.04
- Company Overview: (Footware division)
- Dealing directly with the customers either through telephone, electronically or even face to face if required
- Responding promptly to the customer inquiries in order to resolving them
- Handling and resolving the customer's complaints for the benefit of the organization
- Obtaining and evaluating all appropriate information needed for handling the inquiries with regard to the products and services
- Performing customer verification and processing orders, applications, forms and requests
- Directing the request and solving unresolved issues to the customer accounts
- Track shipments and address any delays
- Liaise with warehouse staff and other internal teams to tests products' quality
- Keep updated inventory records
- (Footware division)
WAREHOUSE ADMINISTRATOR
Pretoria Clothing & Caps (pty) Ltd t/a Soviet
Midrand
2021.04 - 2022.04
- Company Overview: (Apparel division)
- Preparing orders by processing requests and supply orders
- Enforcing inventory controls by collecting stock location orders and printing requests
- Completing reports on SYNC software
- Receiving invoices and confirming picking notes
- Data capturing and handling queries of stock
- Inventory control and cycle counts
- General Office Administration
- Corresponding with clients for Proforma invoices, tax invoices and delivery notes
- Dealing with customer sales, daily enquiries and queries
- Assisting Managers with general work related tasks
- Undertake day to day administrative support
- Filing invoices, statements and credit notes
- Compiling daily, weekly and monthly reports and updates clients database regularly
- Put price tags on stock
- Booking delivery and shipments with clients via emails and systems
- (Apparel division)
LOGISTICS ASSISTANT
Technology Corporate Management
Midrand
2016.05 - 2021.04
- Completes shipments by processing and loading orders
- Preparing orders by processing requests and supply orders
- Pulling materials
- Packing boxes, placing boxes in delivery area
- Enforcing inventory controls by collecting stock location orders and printing requests
- Completing reports
- New stock receiver GRV on JBA (Greenscreen)
- Receiving invoices and confirming picking notes
- Receiving, inspecting, and documenting incoming merchandise, supplies, and materials
- Ensuring they meet quality standards
- Data capturing and handling queries of stock on LANSA operating system
- Inventory control and cycle counts
CASHIER
The Cross Trainer
Sandton
2015.11 - 2015.12
- Operating scanners, cash registers and other electronics
- Customer service representative
- Restocking items
- Welcoming customers, answering their questions and helping them locate items by providing advice or recommendations
- Housekeeping
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Maintaining a clean workspace
Education
NATIONAL SENIOR CERTIFICATE - Matric Certificate
Hope Fountain Combined School
2011.01 - 2013.12
DIPLOMA IN LAW - Law
University of South Africa
2014.04 - 2023.10
BACHELOR OF ARTS - FORENSIC SCIENCE AND TECHNOLOGY
University Of South Africa
2024.01 -
Skills
- Customer Communication
- Teamwork
- Problem-Solving
- Mathematics
- Financial Knowledge
- Coordination
- Organizing
- Planning
- Time Management
- Reporting
- Inventory Control
- Documentation
- Data Entry
- Leadership
- Microsoft Excel
- Microsoft Outlook
- Flexibility
- Verbal Communication
- Written Communication
- Numeracy
- Administrative writing
- Sales order management
- Invoice processing
- Order processing
- Positive attitude
- Email handling
- Telephone etiquette
- Document management
- Customer Service
Languages
IsiZulu
Native
English
Fluent
Afrikaans
Elementary
SeSotho
Advanced
Xhosa
Beginner
Custom
- Reading and researching
- Surfing through the internet
- Participating in social activities
Personal Information
- Date of birth: 05/09/95
- Nationality: South African
- Marital status: Single
Accomplishments
I got promoted from a Apparel division to Footwear division (From warehouse administrator to Key Cutsomer Administrator)
References
References available upon request.
Timeline
BACHELOR OF ARTS - FORENSIC SCIENCE AND TECHNOLOGY
University Of South Africa
2024.01 -
KEY CUSTOMER ADMINISTRATOR
Pretoria Clothing & Caps (pty) Ltd t/a Soviet
2022.05 - 2026.04
WAREHOUSE ADMINISTRATOR
Pretoria Clothing & Caps (pty) Ltd t/a Soviet
2021.04 - 2022.04
LOGISTICS ASSISTANT
Technology Corporate Management
2016.05 - 2021.04
CASHIER
The Cross Trainer
2015.11 - 2015.12
DIPLOMA IN LAW - Law
University of South Africa
2014.04 - 2023.10
NATIONAL SENIOR CERTIFICATE - Matric Certificate
Hope Fountain Combined School
2011.01 - 2013.12