Techonology
Ntombizandile Felicia Swazi-Ndlebe
HUMAN RESUORCES
Beacon Valley
Summary
I would like to work in the environment that is supportive and challenging, and encourages individual initiative. I am highly motivated to accept responsibility and to gain exposure to a climate of continuous learning. I believe that it is of importance to engage in the Human Resource Management field as this will allow me to practically apply the broad knowledge that I have acquired from the tertiary studies while continuing to improve myself.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 14 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Successful Specialist Clerk with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft Office and SAP.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Administrative Officer 1
City of Cape Town – Traffic Support Services
10.2023 - 10.2024
- Performs personnel administrative functions by ensuring the rendering of professional personnel service to all employee with the Directorate, by administering and processing all employee benefits, leave, allowances, different conditions of service, contract and permanent appointments, record keeping of all personnel records including the processing of time and attendance registers; in order to provide optimal guidance and support to employee and management regarding referred matters
- Assisting with administrative and logistical arrangements related to training and development also with recruitment and selection processes
- Distributing, collecting and receiving daily and monthly time & attendance registers
- Recording of time and attendance records manually and electronically
- Verifying and balancing correctness of information on daily and weekly time and attendance registers
- Liaising with employees and management regarding related issues
- To ensure that the completion and processing of time and attendance registers comply with the City’s Time and Attendance Policy
- Verifying and confirming employees leave records
- Liaising with employees and management in terms of leave approvals and non-approvals
- Handling and responding to all leave enquiries
- Providing statistical leave updates, records and patterns to line management
- Receiving, handling and recording of all terminations in respect of resignations, retirements, deceased, dismissals and medical boarding cases
- Completing the relevant forms and all other required documentation including the verification or correctness of all information
- Providing and informing pay office of all termination information
- Updating and maintaining termination database
- Assisting employees with options including briefing and comparing conditions of service and associated benefits
- Completion of acceptance forms and informing pay office
- Receiving and processing of all types of allowance applications i.e
- Overtime, short time, leave without pay, standby and acting
- Informing and providing pay office of list of employees who are entitled for payment
- To ensure that the processing and implementation of conditions of service and associated benefit schemes comply with all related policies and procedures
- Coordinating the recruitment and selection process within Traffic Service and provide a support service to Corporate Human Resources Department
- Managing the HR300 electronic process (filling, abolish change and creation of posts)
- Ensure the Job Descriptions for the relevant posts are updated and approve
- Advising line on the recruitment and selection process for the filling of positions in line with the staffing strategy
- Ensuring that newly appointed staff members is informed of the schedule Induction dates for attendance
- Ensure that the Department delivers an efficient and effective service and that the recruitment and selection of candidates are dealt with it in a swift and efficient manner for continuous service delivery
- Coordinating the drafting and approval of the Project Initiation Document (PID)
- Ensuring that the Org unit and positions number are created for the relevant projects
- Managing and controlling the randomization process from the Jobseekers databse
- Maintain and update weekly reports related to the budget spent of the projects
- Ensure that Scope Changes are done on underspent projects to identify the savings and redirect it accordingly
- Ensure the SharePoint site is maintained and that the EPWP records are uploaded on a daily basis for audit purposes
- To ensure that the department complies with the statutory requirements for the appointment of EPWP members
- Controlling of workflow processes and output level for Traffic Services Administration
- Providing guidance and advice to staff and quality controls work produced by the section
- Supervise and allocates work
- Resolving conflict and addressing deviations in performance levels from agreed standards and responsibility levels
- Ensure that daily work routines are in accordance with recognised policy and procedures
- Mentoring and coaching also provide training to junior staff
- Manage, verify and control individual Performance Management of subordinates
- To ensure that service is provided according to best practice to accomplish laid down objectives and deadlines
- Coordinating the training and skills development functionality within Traffic Services
- Providing guidelines and framework on the development of Work Skills Plan
- Representing the department on different training forums
- Responsible for the recording and circulation of minutes derived from the monthly ETD meeting
- Developing and scrutinizing specifications for various training programmes to ensure responsiveness to the needs of the department
- Coordinating the collating and capturing of Training Needs Identification forms of the department
- Coordinating the Financial Support process for the department
- Responsible for handling enquiries relating to Financial Support issues and ensure that all allocated training funds are spent in line with the approved budget
- Responsible for recording and reporting of all training and development matters
- To enhance the performance of staff and drive human capital environment
- To effect pro-active skills and knowledge transfer to build the capacity and create a robust and viable talent pool for acting arrangements and succession
- Providing on the job training and mentoring of staff as determined by the relevant line manager as and when required
- Planning and implementing active and ongoing skills transfer
- Performing training in relation to existing staff and potential recruits at designated facilities as directed by management
Specialist Clerk
City of Cape Town – Law Enforcement
07.2016 - 09.2023
- Provides support to the immediate supervisor by applying specialized knowledge of relevant policies, processes and procedures within the functional area, by: Advising on policy and procedural matters e.g
- Conditions of service, settling of outstanding account etc
- Monitoring and checking transactions e.g
- Form, correspondence, overtime capturing, for accuracy and completeness
- Maintaining and updating of information and attending to the safekeeping of records/files in accordance with approved recordkeeping systems
- Checking the accuracy of details recorded on transactional documentation and correcting any deviations
- Updating and checking work in progress information/data on specific applications/systems e.g
- SAP
- Capturing and extracting information on the SAP system e.g
- Timesheets etc
- Inserting tracking progress and moving or merging fields on databases to maintain records etc
- Updating corporate policies, practices and procedures within the functional area e.g
- Asset management for the area, Leave Policy etc
- Establishing the nature of enquiries/complaints from general public/officials and attempting to resolve it prior to forwarding to the respective Branches/personnel if necessary
- Generating correspondences/reports and creating complex worksheet by using Microsoft Office applications
- Filing completed documentation and or retrieving files/folders on request from departmental personnel
- Updating records and registers e.g
- Leave/sick leave, assets and extracting information from approved sources
- Performing more complex calculations e.g
- Leave pay and bonuses on computerized system on request from staff and line management
- Controls workflow processes and output levels of administrative personnel, Providing guidance and support to junior staff and perform quality assurance function relating to personnel such as overtime payment
- Drafting of standard operating procedures and maintain amendments where appropriate
- Conduct roadshows within the various units to provide clarity on policies and procedures where required
- Provide input and support to all staff in enhancing systems, updating procedures on administrative systems in general to ensure overall effectiveness
- Supervise junior staff
- Collates and prepares qualitative and quantitative information for inclusion into specific statutory reports, by Co-ordinating the compilation and distribution of Absenteeism Reports
- Co-ordinating the compilation and distribution of Leave Forfeiture Reports
- Co-ordinating the compilation and distribution of Expanded Public Works Program
- Accessing records and information system databases to extract information
- Compiling, overseeing, checking and coordinating sub-council reports, weekly and monthly statistics and completing stats reports
- Extracting of monthly reports on expenditure and income with the section
- Monitors the consolidation, processing and presentation of functional information
- Maintaining and updating asset registers, movable and immovable (e.g
- Vehicles and equipment, etc.)
- Compiling monthly statistics for inclusion in quarterly reports
- Extracting of monthly reports on expenditure and income with the section
- Monitors the consolidation, processing and presentation of functional information
- Assisting with providing staff statistics i.t.o attendance and absenteeism
Senior Clerk
09.2012 - 06.2016
- Provides guidance and support to junior staff members regarding various personnel administrative tasks within the department, by: Controlling the administration and processing of all types of leave
- Processing of all termination of services (resignations, retirements, dismissals and medical boarding cases) and processed as per standard procedure
- Coordinate and provide quality assurance in terms of all time and attendance related matters within the department
- Administering the transfer of employees within the department
- Facilitating workshops regarding all personnel administration matters including compiling of training and procedure manuals within the department
- Drafting staff memo’s, letters and reports on behalf of the AO1
- Providing guidance, support to junior staff and perform a quality assurance function relating to all Personnel matters to all staff within all areas (located across the City)
- Supervise staff
Clerk
11.2010 - 08.2012
- To provide a proficient reception and telephonist service including: Operating a switchboard, directing calls and handling enquiries
- Attending to personnel enquiries and internal clients
- Attending to the daily attendance registers
- Collate statistics of incoming/ outgoing calls and enquiries dealt with
- Attending to and establishing the nature of enquiries/ complaints from the general public/ officials prior to forwarding to the respective branches/ personnel for attention
- To provide support to the immediate supervisor by applying knowledge of relevant policies and procedures in respect of specific administrative/ clerical tasks within the section/ branch/ division, by: Generating correspondence and creating worksheets by using Microsoft Office applications
- Capturing and extracting information on the SAP system e.g
- Timesheets, leave forms, allowance schedule, etc
- Inserting, tracking progress and moving or merging fields on databases to maintain records
- Filing completed documentation and maintain Document Management Systems to ensure effective service rendered to internal clients
- In order to ensure instructions/ guidelines are complied with data accurately updated and related information and records maintained and moved available when required
Debtors clerk
Grandwest Casino and Entertainment World
09.2008 - 10.2010
- Apply payment on the cashbook for all accounts that has been paid
- Capture all turnover invoices and run recurring fixed rental batch
- Capture commercial kitchen water, electricity, repairs and maintenance invoices
- Prepare City Ledger and Opera journals for month end submissions
- Journal all banqueting payments from creditors advanced deposits
- Record all banqueting accounts closed off for Opera journal
- Print statements and follow up on all outstanding debtors
Education
Bachelor Degree - Human Resources Management
Lyceum College
01.2024 - Current
ND - Human Resources Management
Lyceum College
01.2014 - 01.2017
National Cert - Information & Communication Technology
PC Training & Business College
Skills
SAP Asset Management
Personal Information
Driving License: Code B
References
- Ms. Marilyn Holding, Assistant Chief – Vice/Liquor & MTU, +27 21 444 1142 OR +27 83 416 0834, Marliyn.Holding@capetown.gov.za
- Leon Wentzel, Deputy Chief – Specialized Services, +27 83 593 8883, Leon.Wentzel@capetown.gov.za
- Sidney Daniels, Advocate – Cape Town High Court, +27 81 045 7603
Organisationalskills
- Office Administration and Support
- Stress Management
- Diversity Management
- Certificate in Industrial Relations
- Situational Leadership Programme
Interests
Fashion
Reading, walking and listening to music
I love to read novels with in depth stories. Walking is my form or exercise since i cant really run. Music gives me the sense of peace and calmness
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsTimeline
Bachelor Degree - Human Resources Management
Lyceum College
01.2024 - Current
Administrative Officer 1
City of Cape Town – Traffic Support Services
10.2023 - 10.2024
Specialist Clerk
City of Cape Town – Law Enforcement
07.2016 - 09.2023
ND - Human Resources Management
Lyceum College
01.2014 - 01.2017
Senior Clerk
09.2012 - 06.2016
Clerk
11.2010 - 08.2012
Debtors clerk
Grandwest Casino and Entertainment World
09.2008 - 10.2010
National Cert - Information & Communication Technology
PC Training & Business College
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