Ntombiyomusa Mdlalose
Tsakane
Summary
Reliable and service driven professional with experience in retail, customer service, automotive support, and manufacturing operations. Recognised for strong communication skills, accuracy under pressure, and the ability to work efficiently in fast paced environments. Committed to delivering professional service, maintaining high standards, and contributing positively within a team oriented workplace.
Overview
10
10
years of professional experience
Work History
Trainee: WBE
Ardagh Group
Nigel
07.2025 - Current
- Captured and maintained daily production records, including machine performance, bottle masses, downtime reports, production scores, and operational outputs, to ensure accurate tracking and reporting.
- Prepared and managed pallet labels for multiple production lines across all shifts to facilitate smooth production flow.
- Assisted production teams during machine jam ups and supported line recovery activities to minimise downtime and maintain operational efficiency.
- Compile and update crew performance reports through structured Excel based tracking systems to support operational monitoring.
- Monitor and record daily tool usage across departments to strengthen accountability and stock control.
- Provide hands on support within a fast paced manufacturing environment while maintaining high standards of accuracy and efficiency.
Service Attendant
Toyota
Carnival City - Brakpan
10.2024 - 07.2025
- Assisted customers by ensuring vehicles were efficiently received, directed, and processed in service department.
- Coordinated vehicle movement and service flow to enhance technician support and minimise customer waiting times.
- Maintained clean and organised service areas to uphold company presentation and safety standards.
- Conducted routine vehicle checks and ensured accurate documentation of customer requests and service requirements.
- Supported service advisors with administrative tasks and coordinated bookings to streamline customer communication.
- Built positive customer relationships through professional interaction and prompt assistance.
- Contributed to efficient daily workshop operations by working closely with technicians and front office staff.
Cashier
Pick 'n Pay
Kwa-Thema
09.2016 - 02.2018
- Processed customer transactions, ensuring accuracy and efficiency in cash and card handling, refunds, and exchanges for seamless customer experience.
- Delivered friendly and professional customer service in a busy retail environment, contributing to positive shopping experiences.
- Assisted customers with product queries and pricing checks, resolving payment issues to enhance customer satisfaction.
- Balanced cash drawers and maintained accurate till records at the end of shifts with strong attention to detail.
- Maintained compliance with store procedures, cash handling policies, and customer service standards.
- Collaborated with team members to streamline daily store operations during peak periods, ensuring optimal service delivery.
- Supported stock presentation and shelf maintenance to ensure products remained well organised and available for customers.
Education
Computer Literacy Level 3
Uthando Community Development Centre
Tsakane01-2019
Grade 12
J.E Malepe Secondary School
Tsakane01-2012
Skills
- Cash handling and point of sale operations
- Customer service and client engagement
- Telephone etiquette and front desk support
- Administrative support and record keeping
- Microsoft Office and Excel reporting
- Production reporting and data capturing
- Stock control and documentation management
- Operational support within manufacturing environments
- Time management and task coordination
- Problem solving under pressure
- Team collaboration and communication
- Attention to detail and accuracy
References
- Sydney Khumalo, Production Manager @Ardagh Glass Packaging Nigel - 082 659 1684
- Nkosana Mdluli, Floor Manager @Pick 'n Pay - 067 133 4783
- Ramesh, Assistant Manager @Toyota - 073 613 8759
Timeline
Trainee: WBE
Ardagh Group
07.2025 - Current
Service Attendant
Toyota
10.2024 - 07.2025
Cashier
Pick 'n Pay
09.2016 - 02.2018
Computer Literacy Level 3
Uthando Community Development Centre
Grade 12
J.E Malepe Secondary School