Ntombiningi Ndlovu
Client Relationship Manager
Durban,KZN
Summary
I am a passionate young woman who is willing to take her career to the next level. I have completed my National Diploma and Btech in Information Technology, I'm good at learning something new every day and using the knowledge to better my productivity. I am eager to now embark upon the practical work experience and challenges that the ICT industry has to offer. I am willing to learn and flexible enough to handle changing environment. I'm a well-groomed, presentable woman and I’m a self-confident, a hard worker, and I always prioritize my work.
Overview
6
6
years of professional experience
3
3
Languages
8
8
years of post-secondary education
Work History
Client Relationship Manager
Centa Group Complete Fire Protection
01.2022 - Current
- Ensure clients requirements are communicated correctly to Group members
- Ensure clients are updated on the progress of their work.
- Responsible for the quoting and execution of the work within the parameters of the project.
- Ensure all clients annual services are completed in the due month.
- Ensure management is made aware of overdue services.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Managed customer relations on ongoing basis to maximize customer retention.
Administrative Assistant
Centa Group Complete Fire Protection
01.2019 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Btech in Information Technology - Advanced Development Software
Durban University of Technology
Durban 01.2019 - 12.2022
National Diploma in Information Technology - Development Software
Durban University of Technology
Durban 01.2015 - 12.2018
Skills
Client satisfaction-driven
Interpersonal and client communications
Relationship building and management
Business growth strategies
Strong communication skills
Information systems
Agile methodology
Equipment maintenance
Effective multitasking
Microsoft office
Time management
Multitasking
Timeline
Client Relationship Manager
Centa Group Complete Fire Protection
01.2022 - Current
Administrative Assistant
Centa Group Complete Fire Protection
01.2019 - 12.2021
Btech in Information Technology - Advanced Development Software
Durban University of Technology
01.2019 - 12.2022
National Diploma in Information Technology - Development Software
Durban University of Technology
01.2015 - 12.2018