Ntombiningi Ndlovu
Client Relationship Manager
Durban,KZN
Summary
I am a passionate young woman who is willing to take her career to the next level. I have completed my National Diploma and Btech in Information Technology, I'm good at learning something new every day and using the knowledge to better my productivity. I am eager to now embark upon the practical work experience and challenges that the ICT industry has to offer. I am willing to learn and flexible enough to handle changing environment. I'm a well-groomed, presentable woman and I’m a self-confident, a hard worker, and I always prioritize my work.
Overview
6
6
years of professional experience
3
3
Languages
8
8
years of post-secondary education
Work History
Client Relationship Manager
Centa Group Complete Fire Protection
01.2022 - Current
- Ensure clients requirements are communicated correctly to Group members
- Ensure clients are updated on the progress of their work.
- Responsible for the quoting and execution of the work within the parameters of the project.
- Ensure all clients annual services are completed in the due month.
- Ensure management is made aware of overdue services.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Managed customer relations on ongoing basis to maximize customer retention.
Administrative Assistant
Centa Group Complete Fire Protection
01.2019 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Btech in Information Technology - Advanced Development Software
Durban University of Technology
Durban 01.2019 - 12.2022
National Diploma in Information Technology - Development Software
Durban University of Technology
Durban 01.2015 - 12.2018
Skills
Client satisfaction-driven
Timeline
Client Relationship Manager
Centa Group Complete Fire Protection
01.2022 - Current
Administrative Assistant
Centa Group Complete Fire Protection
01.2019 - 12.2021
Btech in Information Technology - Advanced Development Software
Durban University of Technology
01.2019 - 12.2022
National Diploma in Information Technology - Development Software
Durban University of Technology
01.2015 - 12.2018
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