Ntombikayise Joy Ngcobo
Tembisa
Summary
Proven team leader with a track record of enhancing productivity and sales at Woolworths through effective time management and problem-solving skills. Excelled in streamlining processes and fostering brand awareness, significantly contributing to customer satisfaction and loyalty. Demonstrated adaptability and professionalism in diverse roles, from administrative support to volunteer work.
Overview
5
5
years of professional experience
1
1
Language
Work History
Online Personal Shopper
Woolworths
Gauteng
03.2021 - Current
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
Administrative Assistant
Woolworths
09.2021 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Student Volunteer
Child Academy Primary School
Tembisa
09.2019 - 03.2021
- Worked in team environment to maintain high levels of productivity.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Took and followed detailed directions from others.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events.
Education
Higher Certificte in Accounting Science - Accounting Science
University of South Africa
Pretoria, South Africa 04.2001 -
Skills
Time management
Timeline
Administrative Assistant
Woolworths
09.2021 - 09.2023
Online Personal Shopper
Woolworths
03.2021 - Current
Student Volunteer
Child Academy Primary School
09.2019 - 03.2021
Higher Certificte in Accounting Science - Accounting Science
University of South Africa
04.2001 -
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