Ntombikuenzani Evelyn Makholwa

• Human Resources Management and Administration

- Recruitment processes including conducting interviews and onboarding new employees to promote a seamless integration into the team and work environment

- Employee Relations

- Employee data management and record-keeping
- Compliance with labor laws and regulations
- Policy development and implementation

• Compliance Management

- Developed and implemented compliance policies and procedures to ensure adherence to regulatory requirements
- Conducted risk assessments and audits to identify potential compliance vulnerabilities
- Monitored and reported on compliance issues, implementing corrective actions as needed
- Ensured timely submission of regulatory reports and filings

• Tendering Process Management

- Research and identify tender opportunities
- Review and analyze tender requirements
- Coordinate with stakeholders to develop tender strategy
- Prepare tender documentation
- Gather and compile supporting documents (e.g., certifications, references)
- Coordinate with subject matter experts for technical input
- Review and edit tender submissions

• Quality Management (ISO 9001)

- Providing a leadership developing and directing quality assurance and quality improvement initiatives

- Continually improving the company quality management system and insuring retention of ISO 9001 certificate

• Other duties

- Administration and management of company’s short- and long-term insurances and office overheads

- Assuming a supervisory role over switchboard staff and other administration staff

• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services..
• Prepared new hire letters, employee contracts, and corporate policies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.

• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
• Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
• Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
• Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
• Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.

• Assisting Business Client with transactional account enquiries
• Assisting Business Consultants with opening business transactional accounts