Ntombikhona Mazibuko
Store Manager
Richards Bay
Summary
Dynamic Store Manager with a proven track record at Melbro The Crazy Store, excelling in customer service and problem-solving. Enhanced sales through strategic promotions and effective team training, fostering a collaborative environment. Skilled in inventory management and multitasking, consistently improving customer satisfaction and operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Store Manager
Melbro The Crazy Store
05.2022 - Current
- Oversaw daily store operations, ensuring exceptional customer service and satisfaction.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Trained and developed team members, fostering a collaborative work environment.
- Implemented promotional strategies, increasing sales during peak seasons.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Led staff meetings to discuss performance metrics and enhance team productivity.
- Developed visual merchandising standards, enhancing store presentation and customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Intern
Newcastle Municipality
10.2017 - 04.2019
- Assisted in daily administrative tasks, ensuring smooth operations within various departments.
- Supported team projects by gathering data and preparing reports for management review.
- Implemented feedback mechanisms to enhance service delivery and resident engagement.
- Coordinated community events, fostering collaboration between local organizations and residents.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Education
Certificate in Occupational Health And Safety
IQ Academy
South AfricaManagement Assistant
Majuba TVET College
Newcastle Grade 12
Siyamukela High School
Newcastle 2013
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Certification
Occupational Health and safety
Timeline
Occupational Health and safety
03-2025
Store Manager
Melbro The Crazy Store
05.2022 - Current
Intern
Newcastle Municipality
10.2017 - 04.2019
Certificate in Occupational Health And Safety
IQ Academy
Management Assistant
Majuba TVET College
Grade 12
Siyamukela High School