Ntombikayise Penny Buthelezi

• Bespoke consultancy specializing in identifying growth opportunities across emerging African economies.
• Connecting, advising, and executing deals with renowned tech innovators seeking new profitable markets across Africa.
• Secured market entry deals for Fintech software solutions with clients across +25 countries & multiple industries.
• Manage Go-to-Market Strategies and oversee B2B Software Sales Strategies for various clients across Sub-Saharan Africa.
• Cultivate sales teams, strong customer relationships, and multi-location environment strategy: Cultivating solid interpersonal relationships through genuine personal and business relationships.
• Drive multiple clients market entry strategies and brand awareness.
• In-country representation on stakeholder engagement and acceleration of sales plans.
• Improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
• Collaborated with clients from concept through final delivery of product or service.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

• SECTOR LEAD: FINTECH & EDUCATION SECTOR (Sub-Sahara Africa) Influenced & advised industry thought leaders in Europe and businesses in developed markets on doing business and reaping substantial growth returns across African continent.
• Oversaw execution of fintech- and education-sector expansion strategies across Sub-Saharan Africa (SSA) region, growing export plan worth €396m by 7% on average year-on-year (YoY).
• Client-base of 395 small & medium enterprises (SMEs) across diverse sectors, delivering record success rates in new deals & projects (125%), recurring deal agreements (100%), and new client & buyer introductions (100%).
• Managing customer experience: Enhancing customer experience through crucial metrics to determine implementing digital customer service strategy.
• Strengthening business agility and visibility strategy: Accelerate international trade strategy for Irish enterprises to help them start, grow, innovate and win export sales in emerging markets: Southern Africa, East Africa and West Africa: Built robust client cluster of 40 Irish fintech enterprises active in regions with exports exceeding € 200m.
• Important strategic decision and contributions to product/services innovation strategies of clients interested in developing investment and exports to Sub-Saharan Africa region from Europe.

• Growth strategies & sales targets with sales teams across West, East & Central Africa (WECA) region. Medium-term transformation planning and strategy execution.
• Sales operations business with annual operating income of $8bn and headcount of 60 sales professionals spanning 25 countries.
• Long-range plans for development of department personnel and processes to boost long-term business success plus increase profit levels.
• Established and secured enterprise-wide data analytics structure

Operations management – daily business rhythm reporting with teams:

• Coaching sales teams on new Management Accounts Lists, CRM and sales pipeline management
• Tools and data management, Forecasting and budgeting,
• Monitoring and tracking of budgets and revenue streams.
• Enterprise accounts planning and segmentation.

Back-office sales operations functionality exceeding key operational performance targets:

• 80% accuracy implementation and errors reduction in reporting..
• 70% improvement in usage of data and tool management interface for account managers and sales teams.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Propelled continuous improvements and strategically capitalized on current market trends.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Customer feedback to develop process improvements and support long-term business needs.
• Matrix management environment with oversight of division level managers, operations, sales, finance

• Generated ideas for functional & aesthetic possibilities of interior spaces.
• Researched current trends & styles on behalf of clients.
• Developed documents & specifications for interior spaces in compliance with applicable building & safety codes.
• Sourced products & fixtures.
• Handled contract & supplier negotiations.
• Recruited, interviewed and hired employees offering wealth of skill and talent to team.
• Saved more than 25% by renegotiating design outsourcing contract.
• Conducted presentations on research findings for clients or at research meetings.
• Worked with individual customers to understand needs and provide excellent service.

• Served on Telco, Media & Technology (TMT) team which carried out industry & competitor research on behalf of blue-chip multinational clients with +R1bn annual turnover.
• Produced research insights that achieved sustainable business growth and maintained strong market share for business.
• Contributed 25% new business through business development and R&D projects.
• Business and market intelligence analytics
• Evaluated trends to understand competitive environments and assess current strategies.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Developed key performance metrics derived from raw company data to track improvements in organizational efficiency.
• Implemented long-term growth initiatives by developing sales and customer strategies.
• Researched and compiled tailored monthly analytics and reports for all senior management.
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Evaluated trends to understand competitive environments and assess current strategies.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Implemented long-term growth initiatives by developing clients and sales strategies.
• Researched and compiled tailored monthly analytics and reports for all senior management.
• Collaborated with business development teams and clients departments to respond to questions and concerns regarding project details.
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.

• Served on Africa Telecoms Group which acquired new business
• Implemented COBIT & ITIL Frameworks.
• Project-managed SAP ERP implementation.
• Carried out information systems audits.
• Delivered service to customer locations within specific timeframes.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Led projects and analyzed data to identify opportunities for improvement.
• Developed analysis methodologies and task requirements in tandem with partners.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Researched potential investments in TMT sector.
• Enhanced and reconstructed computer systems resulting in almost 60% increased efficiency for business end-users.