Ntombikayise Mpye
Sales Consultant
Germiston
Summary
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Outbound Sales Representative
Yamampela Hygiene And Pest Solutions
Edenvale
04.2022 - Current
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized sales techniques to build customer interest and close sales.
- Provided information about available products and services, membership details, and purchase advantages.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Network Marketer
Umgalelo Skin Care
Germiston
07.2021 - 05.2022
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Identified appropriate marketing channels and target customers for campaigns.
- Onboarded new team members and coached personnel in marketing tasks.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Face to Face Beauty Consultant
Smollan Sales And Merchandising
Johannesburg
07.2018 - 03.2020
- Provided personalized skincare recommendations to specifically target top concerns.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recommended specific hair and beauty products to meet individual customer needs.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Recorded notes for future reference about customer preferences and services delivered.
- Maintained counter and display areas for cleanliness and organization.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Sanitized makeup tools to avoid spread of infection.
- Identified client needs and recommended products based on preferences and requirements.
Sales Associate
Moda Luggage OR Tambo International Airport
Kempton Park
02.2015 - 06.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Retail Sales Consultant
Smollan Sales And Merchandising
Johannesburg
04.2012 - 12.2014
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Located merchandise across various stores to address customer needs.
- Determined solutions for clients promptly and professionally.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
In Store Promoter
The Creative Counsel
Sandton
02.2008 - 12.2010
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Grade 12 - Accounting Studies
Erasmus Monareng High School
Vosloorus 01.2002 - 12.2006
Certificate In Sales And Marketing - Marketing
University of South Africa
Johannesburg 01.2013 - 12.2013
National Higher Certificate In Economics And Managementscience - Management Science
University of South Africa
Johannesburg 06.2021 - Current
Skills
Cold calling
Accomplishments
Awaderd best sales growth store in 2013 October by the Smollan sales and merchandising company.
Timeline
Outbound Sales Representative
Yamampela Hygiene And Pest Solutions
04.2022 - Current
Network Marketer
Umgalelo Skin Care
07.2021 - 05.2022
National Higher Certificate In Economics And Managementscience - Management Science
University of South Africa
06.2021 - Current
Face to Face Beauty Consultant
Smollan Sales And Merchandising
07.2018 - 03.2020
Sales Associate
Moda Luggage OR Tambo International Airport
02.2015 - 06.2018
Certificate In Sales And Marketing - Marketing
University of South Africa
01.2013 - 12.2013
Retail Sales Consultant
Smollan Sales And Merchandising
04.2012 - 12.2014
In Store Promoter
The Creative Counsel
02.2008 - 12.2010
Grade 12 - Accounting Studies
Erasmus Monareng High School
01.2002 - 12.2006
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