Summary
Overview
Work History
Education
Languages
Certification
Skills
References
Timeline
Generic

NTOMBI JEAMIFFER MASHISANA

Johannesburg

Summary

Enthusiastic and motivated recent graduate with a national Diploma in Public Relations. Known for strong organisational skills, attention to detail, and ability to work well under pressure. Eager to leverage academic knowledge and develop practical experience in a dynamic work environment. Adaptable, quick to learn, and committed to contributing effectively to team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CONTROL ROOM OPERATOR

CARTRACK
02.2024 - Current
  • Monitor vehicles and staff movements via our geolocation software.
  • Report any alarm activity.
  • Perform daily control room tasks with high integrity and efficiency.
  • Monitor CCTV and report unusual activities tot he line manager.
  • Manage the main switchboard, answer all incoming calls and direct them to the right departments.
  • Answered customers' questions about products, prices and availability to enhance customer satisfaction.

ADMINISTATIVE ASSISTANT

BLADES AND TRIGGERS
07.2022 - 01.2024
  • Managing calendars and scheduling appointments, meetings, and travel arrangements.
  • Answering phones, taking and relaying messages, and responding to inquiries.
  • Maintaining filing systems and organizing documents, both physical and digital.
  • Ordering and managing office supplies.
  • Greeting visitors and providing assistance.
  • Preparing presentations and reports.
  • Conducting research and gathering information

CUSTOMER SERVICE AGENT (CALL CENTRE)

VODACOM (VODAPAY)
06.2019 - 01.2022
  • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
  • Addressed customer service enquires quickly and accurately.
  • Resolved customer queries over phone, by email Webchat.
  • Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
  • Built rapport with customers through courteous and professional communications.

MERCHANDISER

SMOLLAN SALES AND MARKETING
07.2017 - 04.2019
  • Gathered and moved materials to facilitate assigned displays.
  • Maximised sales by designing interactive and engaging store displays.
  • Improved performance of in-store team, consistently reviewing and updating best practices.
  • Selected merchandise based on price, quality and demand.
  • Answered customers' questions about products, prices and availability to enhance customer satisfaction.

Education

PUBLIC RELATIONS - FACULTY OF HUMANITIES

UNIVERSITY OF SOUTH AFRICA
2024

NQF LEVEL 4 - MATRIC

NGHEZIMANI HIGH SCHOOL
2012

Languages

English
Proficient
C2
Xitsonga
Proficient
C2
Isizulu
Proficient
C2
Setswana
Proficient
C2
Venda
Intermediate
B1

Certification

  • PSIRA Grade C

Skills

  • Attention to Detail: Ensuring accuracy and thoroughness in all tasks.
  • Problem-Solving: Identifying and resolving issues efficiently and effectively.
  • Adaptability: Adjusting to changing priorities and situations.
  • Multitasking: Managing multiple tasks simultaneously without compromising quality or efficiency.
  • Confidentiality: Handling sensitive information with discretion and professionalism.
  • Professionalism: Maintaining a positive and respectful demeanor in all interactions

References

Available upon request.

Timeline

CONTROL ROOM OPERATOR

CARTRACK
02.2024 - Current

ADMINISTATIVE ASSISTANT

BLADES AND TRIGGERS
07.2022 - 01.2024

CUSTOMER SERVICE AGENT (CALL CENTRE)

VODACOM (VODAPAY)
06.2019 - 01.2022

MERCHANDISER

SMOLLAN SALES AND MARKETING
07.2017 - 04.2019

NQF LEVEL 4 - MATRIC

NGHEZIMANI HIGH SCHOOL

PUBLIC RELATIONS - FACULTY OF HUMANITIES

UNIVERSITY OF SOUTH AFRICA
NTOMBI JEAMIFFER MASHISANA