Ntombifuthi Ruperta Mkhondo
Final Year Operations Management Student
35 Rif Road - Unit 12 Alligton Garderns - Manor Gardens - Durban
Summary
Final-year student pursuing a Diploma in Management Sciences with a specialization in Operations Management at Durban University of Technology (DUT). I bring experience as a Student Support Consultant - Assessments at MANCOSA and as a Customer Service Officer and Data Capturer at CAO. I am seeking to apply my skills in operations and customer service within the higher education sector to contribute to institutional efficiency and student success.
Overview
1
1
Certification
Work History
Student Support consultant - Assessments
Management college of Southern Africa (MANCOSA)
- Provided comprehensive assistance to students throughout their academic journey, managing inquiries and clarifying assessment guidelines
- Coordinated and administered assessments, ensuring adherence to quality standards
- Prioritized exceptional customer service, addressed student concerns emphatically
- Captured and Analysing student records ensuring accuracy.
Customer service officer
Central Applications Office ( CAO)
- Assisted applicants by outlining the application process and requirements, processing requests for application materials, and providing information on application status
- Handled approximately 100 inbound calls daily, resolving applicant inquiries and ensuring high customer satisfaction
- Verified and captured applicant contact information, maintaining accuracy and adherence to CAO policies and procedures
- Liaised with partnered institutions and forwarded internal applications to relevant entities, building strong relationships with stakeholders.
Data Capture
Central Applications Office ( CAO)
- Application Processing: Facilitated Applications to Universities in KwaZulu-Natal
- Stakeholder Management: Worked closely with various institutions and provided customer service to applicants and stakeholders.
Education
Diploma in operations and quality Management - Operations Management
Durban University of Technology
Grade 12 -
Stanger Secondary school
Stanger 12.2009
Skills
Computer Literacy: Proficient in Ms Word, Excel, ITS, Outlook, and publisher - Knowledge
Accomplishments
- Successfully Completed a short learning Programme in: Project management Fundamentals
- Received certificate of Attendance from KZN Business Training Centre: Training on: Customer Service: Dealing with Challenging Customers
References
- Sinenhlanhla Bohlela, MANCOSA, Team Leader - Assessments Department, +27 81 560 9233
- Sinegugu Biyela, Central Applications Office, Manager, Biyelas@cao.ac.za, +27 83 543 2677
- Sindiswa Zuma, Central Applications Office, Team Leader, zuma@cao.ac.za
Certification
Project management Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Project management Fundamentals
03-2024
Student Support consultant - Assessments
Management college of Southern Africa (MANCOSA)
Customer service officer
Central Applications Office ( CAO)
Data Capture
Central Applications Office ( CAO)
Diploma in operations and quality Management - Operations Management
Durban University of Technology
Grade 12 -
Stanger Secondary school
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