Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ntombifuthi Nyundu

ADMINISTRATION
Johannesburg

Summary

I am a versatile and customer-centric professional with extensive experience in call centre operations, receptionist duties and administrative tasks including sales with a proven track record of delivering exceptional customer service. Possesses strong autonomy, enabling efficient and independent decision making. Known for being hard working and capable of thriving under pressure, ensuring timely and effective resolution of customer issues. Committed to enhancing customer satisfaction and contributing to the overall success of the team.

Overview

12
12
years of professional experience
2009
2009
years of post-secondary education

Work History

Sales (Skincare Products)

Self-employed
09.2020 - Current
  • Identifying prospective customers
  • Developing and maintaining effective relationship with existing customers
  • Using digital platforms to engage with customers
  • Attending regular Product Knowledge training
  • Stock levels Management
  • Managing profit and loss

Receptionist

SAICA
11.2018 - 07.2020
  • Company Overview: Fixed Term Contract under a Recruitment Agency Manpower Group
  • Greeting and assisting visitors
  • Providing information to visitors and clients
  • Scheduling Meeting, managing appointment calendars, schedule meetings and arrange conference rooms
  • Dealing with deliveries and organising couriers for packaged deliveries
  • Maintaining the reception area by keeping it neat and tidy
  • Answering and managing incoming calls, routing them to the appropriate person or department
  • Screening phone calls
  • Sorting and distributing post
  • Ad hoc administration in line with business needs
  • Fixed Term Contract under a Recruitment Agency Manpower Group
  • Reference: Ms Promise Tshabalala, Tel: +27 62 661 5530

Sales Agent

Enterprise Outsourcing
01.2017 - 06.2018
  • Company Overview: Fixed Term Contract
  • Product knowledge – demonstrating a deep understanding of products and services being sold, including features, benefits, and competitive advantage
  • Identifying prospective customers, lead generation and conversion
  • Reaching out to new and existing customers
  • Customer feedback – gathering feedback from customers to improve product or services and enhance customer satisfaction
  • Continuous learning – staying updated on product knowledge, sales techniques, and industry best practices through training and professional development
  • General administration relating to the position
  • Fixed Term Contract
  • Reference: Mr Lwandile Mbewu Surname, Tel: +27 73 873 8618

Customer Care Representative

Multichoice
06.2013 - 12.2016
  • Managed high call volume with exceptional professionalism and efficiency.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Building sustainable relationships and trust with Customer accounts through open and interactive communication
  • Handling customer complaints, providing appropriate solutions and alternatives within the limits, follow up to ensure resolutions
  • Keeping records of customer interaction, process customer accounts and filed documents
  • Adhering to the communication procedures, guidelines, and policies
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.

Education

Grade 12 - Accounting, Business Studies, Economics, Mathematical Literacy, English, isiNdebele & LO

Kwa-Manala Senior Secondary

Skills

Team management

MS office

Multitasking

Problem-solving

Microsoft office

Customer service

Dependable and responsible

Calm under pressure

Excellent communication

Verbal communication

Data entry

Flexible and adaptable

Timeline

Sales (Skincare Products)

Self-employed
09.2020 - Current

Receptionist

SAICA
11.2018 - 07.2020

Sales Agent

Enterprise Outsourcing
01.2017 - 06.2018

Customer Care Representative

Multichoice
06.2013 - 12.2016

Grade 12 - Accounting, Business Studies, Economics, Mathematical Literacy, English, isiNdebele & LO

Kwa-Manala Senior Secondary

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