- Cooking and Music
Ntombifuthi Ndlovu
Alveda
Summary
Results-oriented Office Manager skilled in staff performance monitoring and employee development. Drives high-performance culture through mentoring and coaching, ensuring compliance with regulatory standards and effective operations. Experienced in leading teams to optimise processes and enhance customer satisfaction. Committed to fostering a positive work environment that prioritises employee well-being while managing resources and strategic planning.
Overview
7
7
years of professional experience
Work History
Offica Manager and Executive PA (Insurance)
Vhapfumi Holdings (Liberty Group Affiliate)
Johannesburg
09.2019 - Current
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Facilitated business contracts by obtaining signatures and processing paperwork efficiently.
- Monitored staff performance, developing targeted improvement plans to enhance overall team effectiveness.
- Fostered employee morale and well-being through initiatives focused on career development and job satisfaction.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Directed crisis management efforts during unforeseen events, minimising disruption to operations.
Education
Certificate of Higher Education -
Mncube Senior Secondery School
Johannesburg01-1995
Skills
- Regulatory compliance
- Crisis management
- Operational support
- Performance monitoring
- Microsoft Office Suite
- CRM systems
- General office administration
- Administrative procedures
- Team leadership
- Employee development
- Mentoring and coaching
- Staff performance monitoring
- Outstanding customer service
- Customer relationship building
- Conflict resolution
- Employee relations
- Active listening
Interests
Timeline
Offica Manager and Executive PA (Insurance)
Vhapfumi Holdings (Liberty Group Affiliate)
09.2019 - Current
Certificate of Higher Education -
Mncube Senior Secondery School