Ntombifuthi Ndlovu
Professional Receiptionist And Payroll
Johannesburg
Summary
Dynamic professional with a proven track record in consultative sales and customer relationship management, notably at Lufi D. Excelled in territory expansion and strategic planning, enhancing customer satisfaction and loyalty. Skilled in leveraging industry trends and product knowledge, achieving significant client base growth. Demonstrates exceptional time management and interpersonal skills, driving results and fostering lasting client relationships.
Overview
16
16
years of professional experience
Work History
Sale Consultant
Lufi D
01.2022 - 09.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Office Cleaner
BBR High School
05.2020 - 05.2021
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Used time management and efficient cleaning methods to meet deadlines.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.
- Supported facility upkeep by properly washing windows and mirrors for improved appearance and visibility.
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
- Disinfected high-touch surfaces, doorknobs and light switches to prevent spread of germs and illness.
- Received positive feedback from staff regarding the level of cleanliness maintained throughout the office spaces during annual evaluations.
- Ensured a safe workspace by timely reporting of potential hazards or maintenance needs to management.
- Demonstrated adaptability by quickly adjusting to changes in cleaning assignments or procedures as directed by management.
- Emptied trashcans and transported waste to collection areas.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Provided exceptional customer service when interacting with employees or visitors inquiring about cleaning schedules or processes.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Organized and used industrial cleaning products following strict safety procedures.
- Boosted employee productivity by maintaining a clutter-free office space through efficient organization and waste disposal.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Conducted thorough inspections of offices to report damages and maintenance issues.
Receptionist and Payroll
Ngwenya Forest
01.2008 - 02.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Payroll specialist
- Personal Assistance
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Reduced incoming call response time by implementing an effective call routing system.
Education
High School Diploma -
Damelin
Nelspruit, South Africa 04.2001 -
Skills
Product and service knowledge
Time Management
Community Networking
Customer liaison
Sales funnel management
Demonstrations
Customer Relationship Management
Industry Trends
Territory expansion
Sales Strategies
Consultative Sales
Sales Analysis
Strategic Planning
Timeline
Sale Consultant
Lufi D
01.2022 - 09.2023
Office Cleaner
BBR High School
05.2020 - 05.2021
Receptionist and Payroll
Ngwenya Forest
01.2008 - 02.2012
High School Diploma -
Damelin
04.2001 -