Ntombifuthi Mthembu
Johannesburg
Summary
Business Management graduate with 5+ years of experience in Front of House Team lead Administrative Support. I am detail oriented and dedicated to deliver the best of my abilities by implementing better ways for smooth operations in all given administrative tasks as per agreed Standard Operating Procedure (SOP) at Absa in accordance with Bidvest FM Service Level Agreement (SLA) I will be available for full- time employment in 1 month time after completing the employment process.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Floor Manager
Bidvest Facilities Management
Johannesburg
04.2025 - Current
- Assigned tasks to team members in accordance with their skillset.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
- Ensured that all employees/ visitors adhered to safety guidelines and regulations.
FOH Administrative Support
Bidvest FM (Absa)
Johannesburg
06.2018 - 03.2025
- Manage the Reception, Telephones, Room Reservations, Conference Connections and Facilities Management Contract over a large account.
- Manage Web Reception systems and providing budgetary information.
- Monitor, manage and review the Facilities Management contracts.
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
- Develop effective communication and line reporting procedures to guide service implementation making improvements or changes where required.
- Implement safe working practices and compliance with Health and Safety regulations for all.
- Lead monthly management report meetings with the client and build strong relationships with key business leaders.
- Monitor the team’s performance promoting achievements and identifying weaker areas for improvement.
- Educate and train Administrators with all innovative systems so to maintain, develop and strengthen positive and productive relationship with the customers.
- Rewarded by multiple certificates for compliance and exceptional performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
Supervisor
Popeyes Louisiana Restaurant
Johannesburg
02.2016 - 08.2017
- Perform cashier duties and upsell where possible.
- Oversee kitchen operations.
- Monitoring employee’s productivity and provide useful feedback.
- Setting performance goals that are aligned with the organisations vision.
- Conduct continuous meetings, train new employees, and manage the roster.
- Resolve customer complaints.
Education
Diploma - Business Management, Marketing Management Major 1 and 2, Risk Management research, Human Resource Management
University of Johannesburg
JHB, SA12.2015
Skills
- Communication and People Skills
- Meticulous
- High energy
- Driven for success
- Compliance with customer needs
- Problem solving
- Effective Communicator
- Risk management
- Team management
- Organisational skills
- Word processing
- Technical writing
- Presentations
- Spreadsheet analysis
- Marketing
- Database management
- Electronic filing system maintenance
Websites
Certification
- Occupational Health and Safety Coordinator OHS, College SA, JHB, SA, 02/01/21, 01/01/22
- Compliance and Stand-out performer, Bidvest FM (Absa)
- RE5 (FSP), who provides financial advice, Current (Awaiting Exam Date)
References
AVAILABLE UPON REQUEST
Languages
English
Advanced
C1
Timeline
Floor Manager
Bidvest Facilities Management
04.2025 - Current
FOH Administrative Support
Bidvest FM (Absa)
06.2018 - 03.2025
Supervisor
Popeyes Louisiana Restaurant
02.2016 - 08.2017
Diploma - Business Management, Marketing Management Major 1 and 2, Risk Management research, Human Resource Management
University of Johannesburg