Ntombifuthi Memela
Dental Receptionist
Johannesburg
Summary
Professional and knowledgeable Dental Receptionist versed in administrative support and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Intercare Fourways
Johannesburg
10.2017 - Current
- Answered large volume of incoming calls daily to resolve patients queries and schedule appointments.
- Confirmed appointments, communicated with patients and updated patients records.
- Managed multiple tasks and met time-sensitive
- Corresponded with patients through email.
- Provided clerical support to dentits by copying,emailing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled and confirmed theatre and Sedation appointments .
- Provided patients with address, directions, company website and related information.
- Kept reception area clean and neat to give patients positive first impression.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Helped patients complete necessary medical forms and documentation.
Casino Cashier
Monte Casino
Johannesburg
03.2013 - 01.2017
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Processed various cash transactions and answered gaming customer questions.
- Secured casino funds not in use after balancing cash drawer.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
HP Clerk
OK Furniture
Newcastle
04.2011 - 02.2013
- Developed and maintained courteous and effective working relationships.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled large number of calls per day to address customer inquiries and concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Received and processed stock into inventory management system.
Education
Junior Bookkeeper (In Progress) - Financial Accounting
Matric -
Skills
- Patient Appointment Management
- Organization and Efficiency
- Administrative and Clerical Support
- Office Supply Management
- Phone and Email Etiquette
- Verbal and Written Communication
- Dental Terminology
- Organization and Time Management
- Excellent communication
- Team player
- Adaptable and Flexible
Accomplishments
- Recognized by customers and Dental Coordinator for expedient and effective service.
- Updated and maintained company database to reflect current and accurate client records for more than fifty accounts.
Timeline
Dental Receptionist - Intercare Fourways
10.2017 - Current
Casino Cashier - Monte Casino
03.2013 - 01.2017
HP Clerk - OK Furniture
04.2011 - 02.2013
Damelin College - Junior Bookkeeper (In Progress), Financial Accounting
Siyamukela High School - Matric,
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