Ntombifuthi Magoro
Debt Review Officer
Johannesburg
Summary
Dynamic professional with a proven track record at Standard Bank Group, excelling in team collaboration and data management. Spearheaded process optimizations, enhancing operational efficiency, and mentored staff, fostering career growth. Expert in collection procedures and retail bank products, adept at driving revenue increases and forging strong stakeholder relationships.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Debt Review Inbound Officer
Standard Bank Group
Johanneburg
12.2021 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Home Services Collection Consultant
Standard Bank Group
Johannesburg
09.2009 - 12.2021
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Education
High School Diploma -
SSB Matric Center
Johannesburg, South Africa 01.2005 - 12.2005
Diploma - Business Management
Boston College
Johannesburg, South Africa 01.2019 - 12.2024
Skills
Work coordination
Team collaboration
Report writing
Emergency response coordination
Effective verbal and written communication skills
Business Administration Skills
Data Management
knowledge of collection procedures
Extensive knowledge of all retail bank products
Accomplishments
2023 - to date :Second in charge in the debt review inbound team.
2023: Top performer the 1st quarter of the year.
2024: Top performer for the month of May.
Timeline
Debt Review Inbound Officer
Standard Bank Group
12.2021 - Current
Diploma - Business Management
Boston College
01.2019 - 12.2024
Home Services Collection Consultant
Standard Bank Group
09.2009 - 12.2021
High School Diploma -
SSB Matric Center
01.2005 - 12.2005
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