Ntombifuthi Harriet Nongwe
Alberton
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Strategic Accounts Representative
06.2019 - Current
- Duties are the same as above but more of supporting Several / certain clients who are on the strategic desk
- These are clients who are on a certain scale of revenue
Customer Care Representative
02.2015 - 05.2019
- Support several international countries
- Track shipment Work on Compu-clear and international system to
- Retrieve data
- Arrange collections – imports & exports
- Work closely with business development execs to Assist with VIP accounts
- Provide assistance to other Departments
- Build customer relationships
- Customs issues – imports & exports
- Expedite Shipments
- Track domestic & international shipments Deal with damage & missing shipments files (claims)
Call Centre Agent
FedEx Express
01.2007 - 02.2015
- Respond to customer calls/communications Professionally
- Provide timely solutions
- Arranging
- Collections, quotations both domestically and Internationally
- Customer Service.
Customer Service Agent/ Call Centre Agent
02.2011 - 03.2012
- Data Capturing
- Liaise with clients
- Book Collections
- Track and trace Orders.
Administration Assistant Manager
Checkers
07.2003 - 11.2009
- Train Staff
- Data Capturing
- Receiving Stock Matching
- Invoices
- Matching Grns
- Control store expenses
- Do orders
- Monthly reconciliations
- Scheduling of staff
- Sales figures
- Raising credit notes
- Controlling and Managing petty cash
- Planning and conducting stock takes
- Balancing the day's taking (ie Cash & Cheques)
- Manage all till processes
Trainee Manager
01.2002 - 01.2003
- Train in all the departments in the store
Education
Senior Certificate - Matric Subjects: English, Afrikaans, Physical Science, Biology, Geography and Mathematics, POST MATRIC, Electrical Engineering Light Current
Germiston High School
Germiston01.1998
Skills
- Customer assistance
- Point-of-sale system operation
- Refunds and exchanges
- Currency counting
- Stocking and replenishing
- Basic math skills
- Staff Training
- Records Maintenance
- Retail merchandising
- Product knowledge
- Safe verifications
- Complaint resolution
- Report preparation
- Service standard compliance
- Professional telephone demeanor
- Multi-line phone talent
- International sales support
- Written and oral communication
- Keyboarding
- Call center operations
- Administrative support
- Money handling abilities
- Shipping procedures understanding
- Account management
- Creative problem solving
- Order fulfillment
- Retail store support
- Service recommendations
- Call decisioning
- Customer relationship management
- Issue resolution
- Strategic account management
- Data entry
- Shipment tracking
- Order processing
- Client communication
- Team collaboration
- Problem solving
- Time management
- Training and development
- Customer Service
- Teamwork and collaboration
- Client service
- Customer relations
- Time management efficiency
- Trustworthiness
- Effective listening
- Empathic listening
Timeline
Strategic Accounts Representative
06.2019 - Current
Customer Care Representative
02.2015 - 05.2019
Customer Service Agent/ Call Centre Agent
02.2011 - 03.2012
Call Centre Agent
FedEx Express
01.2007 - 02.2015
Administration Assistant Manager
Checkers
07.2003 - 11.2009
Trainee Manager
01.2002 - 01.2003
Senior Certificate - Matric Subjects: English, Afrikaans, Physical Science, Biology, Geography and Mathematics, POST MATRIC, Electrical Engineering Light Current
Germiston High School