End-User Computer
Bokang Mohlakola
Johanesburg
Summary
I have been working in a company that I see no growth for me so due to this I’m looking to secure a challenging new role where skills, knowledge and previous experience can be applied and learn more there as adding to my knowledge..
This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
Transitioning from structured payroll environment, leveraging skills in data accuracy and compliance management. Skilled in using payroll software and handling confidential information with integrity. Seeking to apply these transferable skills in new field, focusing on precision and reliability.
Personable and detail-focused professional with strong aptitude for numerical accuracy and positive approach to problem-solving. Well-versed in payroll regulations and compliance, proficient in payroll software and data entry. Committed to ensuring timely and accurate payroll processing, fostering smooth and efficient payroll operation.
Overview
2024
2024
years of professional experience
Work History
Call Center Agent
Clientele Life
06.2021 - 10.2023
- Sold long-term insurance.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
Telesales Agent
Real Promotions
2019 - 2021
- Worked as a telesales agent and took responsibilities of an inbound/outbound agent.
- Did long-term insurance sales.
- Made average of 100+ outbound and inbound calls per day.
- Attained R 26.000 in sales targets on monthly basis.
HR and Admin Volunteer
JWAGA Construction
01.2018 - 12.2019
- Did volunteer work and handled HR and admin tasks.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Payroll Officer and Office Manager
Mathope Group of Companies
01.2017 - 12.2018
- Worked as a payroll officer and office manager.
- Managed payroll data entry and processing for 100+ employees to comply with predetermined company guidelines.
Education
GRADE 12 - ENGLISH, SETSWANA, LIFE ORIENTATION, HISTORY, MATHEMATIC LITERACY, TOURISM, GEOGRAPHY
AB PHOKOMPE S. S. S
Randfontain12.2013
QUALIFICATION - CALL CENTRE AGENT
SOUTHAMTHON CITY COLLAGE
Randfontain12.2019
Graduate Certificate - HR
WESTCOL COLLAGE
Randfontain01.2016
Skills
- Design
- Themes
- Colors
- Fonts
- Payroll processing
- Employee relations
- Payroll deductions
- Proficient in MS
Timeline
Call Center Agent
Clientele Life
06.2021 - 10.2023
HR and Admin Volunteer
JWAGA Construction
01.2018 - 12.2019
Payroll Officer and Office Manager
Mathope Group of Companies
01.2017 - 12.2018
Telesales Agent
Real Promotions
2019 - 2021
GRADE 12 - ENGLISH, SETSWANA, LIFE ORIENTATION, HISTORY, MATHEMATIC LITERACY, TOURISM, GEOGRAPHY
AB PHOKOMPE S. S. S
QUALIFICATION - CALL CENTRE AGENT
SOUTHAMTHON CITY COLLAGE
Graduate Certificate - HR
WESTCOL COLLAGE
Communication Skills
My communication skills are over the chart as I was the first employee to make 6 sales on my first day without any product training.
Leadership Experience
I have been the leader in all my previous workplaces, whereby I was the one who organized the work for the other employees and I won the worker of the month.
Certification
- Certified Administrator, Jwaga Construction - 2 Years
Personal Information
ID Number: 8907256276088
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 36 in the development of Building of housing in Borwa in 2018.
Cover Letter
Dear hiring manager, I'm interested in applying for this position with your company. With extensive experience providing administration, secretarial and IT support to management, volunteers and members in challenging and time-sensitive workplace in the public and private sector. I am highly organized, efficient and productive. Utilizing my initiative and reporting writing skills. I deliver high quality work consistently while meeting deadlines and maintaining confidentiality with strict adherence to internal rules and procedures and to employment law. I am now looking for a new opportunity where I can apply my technical expertise and interpersonal skills and experiences and learn more within an exciting firm with solid growth prospects., Yours faithfully, Bokang Mohlakola
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Software development
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