Ntombifikile Portia Khanye
Customer Care Consultant
Durban
Summary
Dynamic Beauty Consultant with a proven track record at Woolworths, excelling in skincare consultations and makeup application techniques. Enhanced customer satisfaction through personalized service and effective product demonstrations, consistently achieving sales goals. Skilled in skin analysis and maintaining hygiene standards, fostering a welcoming environment for clients.
Overview
2
2
Languages
2013
2013
years of professional experience
Work History
Beauty Consultant
Woolworths
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Professionally applied makeup to clients for productions and performances.
- Conducted consultations to understand client's desired look.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Customer Care Consultant
Cell C Service Provider
Durban, South Africa
02.2010 - 05.2012
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
Education
High School Diploma -
Wyebank Secondary School
Skills
Hygiene and cleanliness
Facial treatments
Makeovers
Skin analysis
Beauty techniques
Skincare consultation
Makeup application techniques
Customer service
Beauty trends
Color matching
Product knowledge expertise
Makeup techniques
Goal setting and tracking
Nail treatments
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
Timeline
Customer Care Consultant
Cell C Service Provider
02.2010 - 05.2012
High School Diploma -
Wyebank Secondary School
Beauty Consultant
Woolworths