Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ntombifikile Mlambo

Account Manager
Johannesburg

Summary

Profile

Dynamic Account Manager with a proven track record at Coca Cola Beverages South Africa, specializing in account development and customer service. Excelled in contract negotiation and leadership, enhancing client satisfaction and expanding customer base. Demonstrated teamwork and collaboration, achieving significant account growth.

Overview

15
15
years of professional experience

Work History

Account Manager (TEG Specialist)

Coca Cola Beverages South Africa
04.2018 - 09.2023
  • Develop national accounts and introduce new products(NPD)
  • Educated clients on new products or services to increase customer engagement with brand
  • Be a brand ambassador and develop good working relations with clients
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Sell in promotions ,execute and activate outlets according to the brands strategy
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Negotiate prime space in order to introduce new products(NPD's) and expand product range in store.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Developed and implemented sales strategies to increase profits.
    Trained and mentored new sales representatives.
  • Coach ,train and manage in-store merchandisers.
  • Report cooler repairs and assist customer with cooler placement
  • Manage company assets and ensure visibility in-store in order to grab customers attention
  • Manage damages/returns in order to improve ROI
  • Assist B2Bcustomers,direct and indirect customers with placing orders
  • Assist customers on and off trade in order to drive customer satisfaction and volume targets
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Monitored and analysed customer feedback to identify opportunities for improvement.

Sales Representative

Coca Cola Beverages South Africa
05.2016 - 11.2018
  • Identifying opportunities and opening new outlets
  • Growing the brand by loaning coolers and customers
  • Prepare and plan to achieve weekly call objectives in outlets for the week
  • Plan to implement Local Trading Agreements in targeted outlets and prepare to discuss it with customers
  • Discuss non-compliance with the customer and review the local trade
  • Agreement so that customer understands what he is committing himself to.
  • Inform customer about pricing
  • Execute outlets by merchandising and maintaining outlet activation material
  • Manage stock and execute promotions in outlet
  • Generate orders with customers and also influence orders by upselling new products\ communicating discounts
  • Following up with customer’s order the next day by communicating with the ldp and the drivers responsible for the delivery
  • Reaching daily target sales and completing penetration lists of new
    products in the market in order to achieve key performance indicators(KPI)
  • Doing activations to sell customer’s stock and providing customers with novelties

Customer Relations Representative

ABI
03.2015 - 03.2017
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Responded to customer requests for products, services, and company information.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Point of contact for client enquiries relating to agreed entry level/standard products.
  • Ensuring high standards of product knowledge and adherence to
    protocols to ensure that clients receive accurate and consistent
    information.
  • Maintain administrative processes for the department
  • Deal with demanding/Irate clients
  • Ability to work on MS office ,email applications and browser applications
  • Resolve complaints and escalate if necessary
  • Achieve all productivity targets, to include accurate and efficient
    administration of relevant paperwork, maintenance of workflow
  • Taking on additional responsibility and supporting others when necessary to deliver legendary client service
  • Identifying customer needs and providing information on the
    company’s groups and services
  • Worked on SAP CRM

Receptionist

Cresta Motorlab
10.2013 - 03.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Insurance authorization confirmation.
  • TMS system capturing.
  • Client details confirmation with insurance company.
  • Book the car for repairs into the workshop (WIP).
  • Create job card and assign jack-plugs for process activation.
  • Pre order parts for repairs
  • Payment processing and releasing complete cars.
  • Quotations.

Data Capturer and Promoter

Mann Made Media
02.2010 - 02.2011
  • Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
  • Maintained strict confidentiality while handling sensitive client information and records.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy and validity of data entered in databases
  • Data capturing for SAB activations and campaigns
  • Promotion activation.
  • After activation follow up.
  • Send Promotion invites

Cashier

Truworths Retail Store
09.2008 - 12.2009
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.


Education

ND Logistics Management

University of JohannesburgB
Johannesburg, South Africa
04.2001 -

High School Diploma -

Letsibogo Girls High School
Soweto, South Africa
04.2001 -

Skills

Contract Negotiation

Websites

Timeline

Account Manager (TEG Specialist)

Coca Cola Beverages South Africa
04.2018 - 09.2023

Sales Representative

Coca Cola Beverages South Africa
05.2016 - 11.2018

Customer Relations Representative

ABI
03.2015 - 03.2017

Receptionist

Cresta Motorlab
10.2013 - 03.2014

Data Capturer and Promoter

Mann Made Media
02.2010 - 02.2011

Cashier

Truworths Retail Store
09.2008 - 12.2009

ND Logistics Management

University of JohannesburgB
04.2001 -

High School Diploma -

Letsibogo Girls High School
04.2001 -

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Ntombifikile MlamboAccount Manager