Ntombi Sotshangane
Retail Manager
Johannesburg
Summary
Dynamic leader with proven expertise in maximizing profitability and enhancing customer relations, honed at Zara. Excelled in merchandising and team leadership, driving sales through innovative strategies and fostering a culture of excellence. Achieved significant improvements in staff development and operational efficiency, demonstrating a strategic approach to achieving business goals and building lasting relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Arc
05.2023 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Zara
06.2017 - 09.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
Cosmetic Manager
Edcon
03.2015 - 04.2017
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Managed vendor relationships to ensure timely delivery of products while negotiating favorable pricing terms for the store.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Ensured compliance with all health regulations regarding product storage, handling procedures, and sanitation practices.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
- Maintained accurate inventory and sales records for department.
- Implemented loss prevention strategies that effectively reduced shrinkage rates within the cosmetic department.
- Increased sales revenue by implementing effective merchandising strategies and promotional displays.
- Streamlined inventory management processes, reducing product waste and improving stock availability.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Managed team of Number associates in cosmetics department to achieve and maintain highest standards of customer service.
- Collaborated with store management to develop successful in-store events, driving foot traffic and brand awareness.
- Influenced store-wide policies on product returns, exchanges, and refunds, ensuring customers felt valued and prioritizing their satisfaction throughout the entire shopping process.
- Assisted customers with skincare concerns by offering tailored solutions based on their individual needs.
- Led and motivated a team of beauty consultants to consistently exceed sales targets and performance goals.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Matriculated -
Skills
Merchandising
Type laws and regulatory compliance
Bank deposit procedures
Operations
Opening and closing procedures
Financial operations management
Maximizing profitability
Systems and software programs
Goals and performance
Team Building
Staff Management
Hourly shift management
Customer Response
Accurate money handling
Relationship building and management
Store displays
Sales expertise
Training and mentoring
Staff training and development
POS systems
Vendor management
Customer Relations
Database Management
Team leadership and coaching
Strategic thinker
Employee scheduling
Relationship building
Staff training/development
Inventory management
Recruitment
Certification
CRM101
Timeline
CRM101
02-2025
Store Manager - Arc
05.2023 - 02.2024
General Manager - Zara
06.2017 - 09.2022
Cosmetic Manager - Edcon
03.2015 - 04.2017
Athlone Girls High - Matriculated ,