Ntombi Ngqono

Sales Administrative Assistant

Real Promotions

Randburg

03.2019 - 08.2020

Responded to customer issues to provide immediate resolution and improve retention.
Analyzed customer feedback to improve customer satisfaction ratings.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Coordinated travel arrangements for members of the Sales team attending conferences or meetings.
Handled incoming calls and directed callers to appropriate department or employee.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Inputted customer orders into the company's database system accurately and promptly.
Created and maintained an organized filing system for sales documents.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Provided support to the Sales team by responding to customer inquiries quickly and accurately.
Maintained inventory of office supplies and placed orders when necessary.
Attended and recorded sales meeting minutes, distributed meeting notes and assigned follow-up actions.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Performed administrative tasks such as answering phones, ordering office supplies, sending emails.
Utilized various software and tools to streamline processes and optimize performance.