NTOMBI LIBERTINE CHAUKE
Tzaneen
Summary
As an accomplished professional with 10 years of experience in the financial services industry, complemented by my Bachelor of Business Administration degree, an RE5 Certificate, Class Of Business in investments and Long-term insurance, my career objective is to transition into a dynamic leadership role. While my expertise lies within the financial sector, I am also open to exploring opportunities in other industries where my skills and experience can be effectively utilized. With a proven track record in regulatory compliance, debt collections, client relationship management, and administrative operations, I am well-equipped to contribute to the efficient functioning of various processes across diverse sectors. My adaptable nature, coupled with a strong commitment to excellence, positions me to thrive in varied environments and make significant contributions to organizational success. I am eager to embrace new challenges, broaden my horizons, and leverage my skills to drive positive outcomes, regardless of the industry.
Overview
13
13
years of professional experience
Work History
Front Desk Administrator
BROLL Property Group
Tzaneen
12.2024 - Current
- Greet visitors. • Provide excellent customer service. • Handle queries and complaints via phone, email, and general correspondence. • Transfer calls as necessary. • Take messages and ensure these messages are passed to the appropriate staff member in time. • Provide basic and accurate information in-person and via phone/email. • Perform other clerical duties such as filing, photocopying, and transcribing. • Managing office inventory such as stationery, equipment, and furniture. • Oversee office services like cleaners and maintenance service providers. • Receive, check, and record all cleaning material delivered by the cleaning company. • Maintain safety and hygiene standards of the front desk area. • Update and maintain the stationery and marketing material registers, and the signing out of stationery and marketing material. • Prepare and submit daily, weekly, and monthly reports for the Learning Lab centre manager, such as the: - Daily Report: activities at the front desk and the common area. - Daily, weekly, and monthly demographic report. - Weekly meeting minutes. • Reporting major repairs and damages. • Assisting with user and learner registrations. • Managing and updating the course waiting list spreadsheets. • Contacting learners for various reasons relating to course registration dates and/or course starting dates. • Transcribing and preparing the Monday Meeting Agenda and Minutes. • Provide administrative support to the Floor Managers, Trainers and Learning Lab Centre Manager as requested. • Ensure that data entries are completed accurately regarding registrations and results. • Undertake capturing work as required, e.g., attendance recording, data input, etc. • Fully participate in creative meetings and discussions towards development. • Organisation of files and folders on the Volume Drive. • Report any suspicious behaviours and happenings to the Learning Lab centre manager. • Ensure that all Learning Lab visitors, users and/or learners make use of the lockers, to store their personal belongings. • Manage the locker system at the front desk area. • Develop, maintain, and encourage continuous transparent communication. • Make decisions that are financially responsible, accountable, justifiable, and defensible in accordance with the Learning Lab’s policies and procedures. • Communicate regularly with the other Learning Lab staff members.
Financial Advisor / Support Administrator
Old Mutual
Polokwane
01.2023 - 07.2023
- Providing appropriate financial advice in line with the customer's resources and financial goals, to enable positive financial futures and protection of assets and estates
- Provide administrative support to branches
- Ensure all cases are correctly recorded and kept up to date
- Log activities timeously and ensure all training and coaching interventions are recorded
- Providing pro-active on demand financial service and advice to customers within allocated customer markets
- Providing relevant and appropriate financial advice, complete understanding of customer's personal and financial circumstances and their future goals
- Review clients' accounts regularly to determine if adjustments are needed because of personal and financial changes
- Providing strategic advice across a variety of financial products and services rendered within the business
- Counselled clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability
Area Collections Coach
Old Mutual Finance
Johannesburg | Tzaneen
06.2013 - 06.2021
- Run Audits on loan application documents to curb fraud
- Daily management of Debi check pre & post disbursement
- Drive implementation of book retention and growth strategies
- Provide support to assigned Area Manager, Branch Manager, Financial Consultants with regards to arrears accounts and follow ups
- Manage a loan book of over R40million and ensure collections average of96% monthly and YTD
- Daily, weekly and monthly collections reports, trends analysis, quality assessments and audits per branch
- Managed arrears against set targets, implement and maintain an effective credit control system
- Handles complaints and escalations
- Ensure compliance with company policies and regulations
- Provided training, coaching and support to all financial consultants as well as branch managers for the7 branches in my area
- Build & maintain relationships with key door openers internally and externally
- Conducted employer Visits to build relationships with the HR personnel in surrounding companies to maximise our collections
- Prepare weekly and Monthly reports
- Present collections strategies and action plans to management at quarterly meetings
- Adhere to client service procedures
- Acted as2IC to the Regional Manager when required to do so
Call Centre Debt Collections Agent
Old Mutual Finance
Cape Town
02.2012 - 05.2013
- Contacted clients to find out reason for non-payment & make arrangements for arrears
- Provided clients financial education and advice
- Confirmed client's employment with HR & update client's personal information
- Conducted affordability check to make suitable arrangements for clients
- Updated client's information on the system & capturing of client information
- Acted as21C to team leader to assist with language barrier as I can speak Tsonga, Sotho, Pedi, Tswana, Zulu, Xhosa, Venda & English
- Promoted to Collections Coach
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximise collections and reduce aged accounts
- Placed outbound collections calls daily to approximately80 account holders
- Recovered lost revenue by persistently contacting customers with past due accounts
- Improved existing collections processes by analysing rejection patterns and denials
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds
- Met demands of busy collections group by performing high volume of daily calls
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance
- Reviewed accounts to determine payment plan compliance
- Helped new and existing customers with wide range of debt collection and payment queries
- Gathered required information from customers for settlement reviews and followed up on management determined results
- Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts
- Created repayment plans based on account holders' financial status and repayment abilities
- Confirmed payment arrangements and finalised customer payment dates and contact information
- Took full ownership for assigned accounts, solving customer problems and providing excellent customer service
- Collaborated with other agents and collections staff to address team goals
- Capture clients information, updated information on datebase
Education
Bachelor of Business Administration -
MANCOSA
12-2024
Class of Business Long Term Insurance and Investments -
FSP Academy
01.2023
RE5 Certificate -
Moonstone
01.2015
Grade12 -
Hoerskool Ben Vorster
01.2005
Skills
- Communication Skills
- Computer Literacy (Outlook, PowerPoint, Excel And Word)
- Excellent Administration Skills
- Good Telephone Etiquette
- Attention To Detail, Fast And Accurate
- Customer Service Orientated
- Able To Multi-Task And Meet Deadlines
- Ability To Work Under Pressure
- Report Writing
- Problem Solving Skills
- Good Understanding Of Financial Principles
- Proficiency In Regulatory Compliance
- Adaptability
- Skillful In Building And Maintaining Professional Relationships
- Planning And Organising
References
- Sophie, Moerane, Branch Manager, 0117248082, 0651598191, Old Mutual Finance
- Reggie, Sekhaolelo, Regional Collections Manager, 0826445028, 0155054730, Old Mutual Finance
- Thembela, Kalawe, Regional Collections Manager, 0732399684, Old Mutual Finance
Languages
English
First Language
Tsonga
Proficient
C2
Sotho
Upper Intermediate
B2
Setswana
Upper Intermediate
B2
IsiZulu
Upper Intermediate
B2
Venda
Intermediate
B1
Sepedi
Upper Intermediate
B2
PERSONAL DETAILS
- Date of birth
- 13 Jul1988
DRIVING LICENSE
- Driving license category
- Code10
Timeline
Front Desk Administrator
BROLL Property Group
12.2024 - Current
Financial Advisor / Support Administrator
Old Mutual
01.2023 - 07.2023
Area Collections Coach
Old Mutual Finance
06.2013 - 06.2021
Call Centre Debt Collections Agent
Old Mutual Finance
02.2012 - 05.2013
Bachelor of Business Administration -
MANCOSA
Class of Business Long Term Insurance and Investments -
FSP Academy
RE5 Certificate -
Moonstone
Grade12 -
Hoerskool Ben Vorster