Goal-oriented Customer Relations Manager offering ten years of experience developing and maximizing a variety of sales methodologies. Diligent in building and retaining accounts by providing support and attentive service. Dynamic professional with a strategic and creative approach to solving problems, bringing in customers and accomplishing profit targets.
Hi, I’m
Ntombezonke Nyamane
Customer Relations Management
Johannesburg
Summary
Overview
11
years of professional experience
4
years of post-secondary education
Work History
U-light (Italtile Group)Johannesburg
Retail Operations Manager
07.2019 - 09.2022
Job overview
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Saved costs by efficiently procuring warehouse inventory utilizing SAP BI.
- Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
- Resolved customer issues quickly to close deals and boost client satisfaction
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
Tile Africa (Norcros SA)Johannesburg
Branch Sales Manager
08.2014 - 06.2019
Job overview
- Managed branch sales, customer service, finances and recordkeeping.
- Growing the company's revenue by ensuring that key clients are satisfied with products and services / Managing branch key accounts.
- Increased branch revenue by over 35% through the Command of Sale methodology.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met and exceeded monthly and annual sales targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
JD GroupPretoria
Sales Consultant
12.2013 - 02.2014
Job overview
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Oversaw daily outbound calls to identify services that address primary needs.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies.
- Maximized customer retention by resolving issues quickly.
Dion Wired (Massmart)Johannesburg
Sales Consultant
03.2013 - 11.2013
Job overview
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies.
Ramalephatso IndustriesKlerksdorp
Administrative Coordinator
03.2012 - 02.2013
Job overview
- Developed and implemented organizational systems to streamline daily operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained office calendars to track important dates and deadlines.
- Created presentations and other materials to support organizational activities.
Education
CTI Education Group
Higher National Diploma in Business (BTEC) from Business
01.2009 - 11.2011
University Overview
PMIJohannesburg
Generic Management NQF 5 from Business Management
06.2017 - 06.2018
University Overview
Management SETA-accredited skills programme.
Google Digital GarageOnline
The Fundamentals of Digital Marketing from Digital Marketing
05.2023 - 07.2023
University Overview
Skills
Profit and loss management
Display creation
Inventory management
Relationship building
Client account management
Sales processes
Business development and planning
Order management
Solution selling
Database Management
Sales presentations
B to B sales
Sales Reporting
Timeline
Google Digital Garage
The Fundamentals of Digital Marketing from Digital Marketing
05.2023 - 07.2023
Retail Operations Manager
U-light (Italtile Group)
07.2019 - 09.2022
PMI
Generic Management NQF 5 from Business Management
06.2017 - 06.2018
Branch Sales Manager
Tile Africa (Norcros SA)
08.2014 - 06.2019
Sales Consultant
JD Group
12.2013 - 02.2014
Sales Consultant
Dion Wired (Massmart)
03.2013 - 11.2013
Administrative Coordinator
Ramalephatso Industries
03.2012 - 02.2013
CTI Education Group
Higher National Diploma in Business (BTEC) from Business
01.2009 - 11.2011