Goal-oriented Customer Relations Manager offering ten years of experience developing and maximizing a variety of sales methodologies. Diligent in building and retaining accounts by providing support and attentive service. Dynamic professional with a strategic and creative approach to solving problems, bringing in customers and accomplishing profit targets.
Hi, I’m
Ntombezonke Nyamane
Customer Relations Management
Johannesburg
Summary
Overview
11
years of professional experience
4
years of post-secondary education
Work History
U-light (Italtile Group)Johannesburg
Retail Operations Manager
07.2019 - 09.2022
Job overview
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Saved costs by efficiently procuring warehouse inventory utilizing SAP BI.
- Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
- Resolved customer issues quickly to close deals and boost client satisfaction
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
Tile Africa (Norcros SA)Johannesburg
Branch Sales Manager
08.2014 - 06.2019
Job overview
- Managed branch sales, customer service, finances and recordkeeping.
- Growing the company's revenue by ensuring that key clients are satisfied with products and services / Managing branch key accounts.
- Increased branch revenue by over 35% through the Command of Sale methodology.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met and exceeded monthly and annual sales targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
JD GroupPretoria
Sales Consultant
12.2013 - 02.2014
Job overview
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Oversaw daily outbound calls to identify services that address primary needs.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies.
- Maximized customer retention by resolving issues quickly.
Dion Wired (Massmart)Johannesburg
Sales Consultant
03.2013 - 11.2013
Job overview
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies.
Ramalephatso IndustriesKlerksdorp
Administrative Coordinator
03.2012 - 02.2013
Job overview
- Developed and implemented organizational systems to streamline daily operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained office calendars to track important dates and deadlines.
- Created presentations and other materials to support organizational activities.
Education
CTI Education Group
Higher National Diploma in Business (BTEC) from Business
01.2009 - 11.2011
University Overview
PMIJohannesburg
Generic Management NQF 5 from Business Management
06.2017 - 06.2018
University Overview
Management SETA-accredited skills programme.
Google Digital GarageOnline
The Fundamentals of Digital Marketing from Digital Marketing
05.2023 - 07.2023
University Overview
Skills
Profit and loss management
Timeline
Google Digital Garage
The Fundamentals of Digital Marketing from Digital Marketing
05.2023 - 07.2023
Retail Operations Manager
U-light (Italtile Group)
07.2019 - 09.2022
PMI
Generic Management NQF 5 from Business Management
06.2017 - 06.2018
Branch Sales Manager
Tile Africa (Norcros SA)
08.2014 - 06.2019
Sales Consultant
JD Group
12.2013 - 02.2014
Sales Consultant
Dion Wired (Massmart)
03.2013 - 11.2013
Administrative Coordinator
Ramalephatso Industries
03.2012 - 02.2013
CTI Education Group
Higher National Diploma in Business (BTEC) from Business
01.2009 - 11.2011
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