Ntombethemba Gobodwana
Cashier
Centurion
Summary
Proven customer service expert from Dosage Saloon Forest Hill, adept at cash handling and coaching team members for peak performance. Achieved significant improvements in customer satisfaction by implementing effective service strategies. Skilled in operating POS systems and mentoring staff, consistently exceeding sales targets through exceptional service and product knowledge.
Overview
10
10
years of professional experience
1
1
Language
Work History
Cashier/crew
Burger King Kyalami Corner
02.2023 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Barcelos Forest Hill
12.2020 - 01.2023
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service
Dosage Saloon Forest Hill
03.2015 - 03.2019
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
- Documented customer service policies, scripts and procedures in Language.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Provided excellent customer service to exceed customer expectations.
- Managed specialist team to provide technical assistance and customer service.
Education
Boucher -
Simzamile Secondary School
King William's Town Eastern Cape 12.2007
Skills
Cash register systems
Coaching and mentoring
Spirit, wine and beer expertise
Product and service sales
Till counting
Money handling
Receipt and refund issuance
Point of sale operation
Retail merchandising
Product restocking
Cash Handling
Guest inquiries
Timeline
Cashier/crew
Burger King Kyalami Corner
02.2023 - Current
Cashier
Barcelos Forest Hill
12.2020 - 01.2023
Customer Service
Dosage Saloon Forest Hill
03.2015 - 03.2019
Boucher -
Simzamile Secondary School