Ntombenhle Khumalo

• Assisted with dressing guidance, grooming, meal preparation and medication reminders
• Assisted clients with daily living needs to maintain self-esteem and well being
• Recognized and reported abnormalities or changes in patients' health status to case manager
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• Helped customers complete purchases, locate items and join reward programs
• Implemented and developed a new customer service strategy, which increased customers satisfaction with 13% in 8 months
• Greeted customers entering store and responded promptly to customer needs
• Operating POS cash register and balance cash drawer often containing R 10 000+
• Mentored 5+ cashiers joining out team on sales software system operation
• Worked closely with shift manager to solve problems and handle customer concerns
• Addressed customer needs and made product recommendations which increased sales to 59%
• Worked flexible schedule and extra shifts to meet business needs
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

• Improved patient daily life through compassionate conversation and empathetic care and demonstrating consistent respect and privacy
• Maintained client dignity irrespective of circumstance
• Focused on providing safe, secure living conditions for client, reducing risk and enhancing quality community socialization
• Providing suggestions for care plan adjustment
• Taking care of her transport ensuring that she meets her medical appointments and grocery shopping errands
• Ensuring a thorough understanding of her medical need from administering the right medicine at the right time
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Provided compassionate and patient-focused care to cultivate well-being.

Waitressing Jobs

• Years
• Unemployed
• Raising my daughter