Ntombenhle Innocentia Motha
Multichoice SA Technical Rep-Commercial Sales
White City Jabavu
Summary
I am a dedicated and detail-oriented professional with over 8 years of experience in customer service, technical support, and administrative coordination at MultiChoice SA. My roles have included managing installer scheduling, handling escalations, and supporting commercial sales operations. I bring strong organizational skills, excellent communication, and a proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Technical Rep-Commercial Sales
Multichoice Customer Centre
02.2017 - Current
To provide input into the strategy of the Installer Rating program. To administrate installer ratings on the appropriate system ensuring accuracy and integrity. Ensure Installer Ratings are harmonized on all associated systems/ platforms, i.e. IIV, Installer Portal, Find an Installer etc. Communicate to key stakeholders, the program mechanics and objectives. Manage data input channels/ stakeholders which contribute to the Installer Rating make up, i.e. CSAT surveys, Self Invoicing, FSIA usage, On Site QA. Ensure integrity and format of input data. Escalate data quality and supply issues through appropriate channels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Contactable References:
Manager
Faradh Mohamed
0112893000/084 707 8614
Manager
Kgomotso Sesoko
0112893000/0812383711
Education
BBA - Communications
Mancosa
Johannesburg 04.2001 -
Skills
Communication Skills Listening Skills Leadership Skills Management Skills Computer Skills Organizing Skills Multitasking Problem Solving Skills Critical Thinking Skills Flexibility Communication Skills Teamwork Organization Skills Creativity Active Listening Skills Customer Services Skills Problem Solving Skills
Painting, yoga and music
Helps with reducing stress, provides a sense of purpose and its part of self care.
Timeline
Technical Rep-Commercial Sales
Multichoice Customer Centre
02.2017 - Current
BBA - Communications
Mancosa
04.2001 -
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