Ntombekhaya Lucia Twalamatye
Personal Assistant
Johannesburg
Summary
With a proven track record at SASOL, I excel in calendar and event management, enhancing client relations through meticulous coordination and strong communication. My expertise in administrative support and interpersonal skills has significantly contributed to streamlined operations and positive work environments, showcasing a commitment to excellence and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Knowledgeable in administration with proven track record in managing daily operations and supporting executives. Excelled in organizing schedules, coordinating travel, and handling confidential information with discretion. Demonstrated ability to anticipate needs and streamline processes, enhancing efficiency and productivity.
Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in MS Office and correspondence management.
Dedicated Administrator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated PA with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in MS Office, SAP and correspondence management.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Personal Assistant SVP | Strategy & Sustainability
SASOL
Johannesburg
12.2019 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Boosted team morale, organized team-building activities that fostered positive work environment.
- Liaised with key accounts to deliver targeted administrative household support.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- Used discretion when handling confidential information.
Personal Assistant- VP | Group Technology R&T
SASOL
Johannesburg
01.2017 - 12.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Arrange for domestic and International travel as needed
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Displayed absolute discretion at handling confidential information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Customer Service Representative (CSR)
SASOL
Johannesburg
03.2015 - 12.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
SHE Principal Administrator
SASOL
Johannesburg
03.2012 - 02.2015
- Responsible for creating and maintaining effective office administrative systems and processes (e.g., records management, document management, stationery, etc.).
- Responsible for maintaining effective information management systems and processes (e.g., observations, inspections, investigation record logbooks, folder structures, authorisations, etc.)
- Responsible for reporting relevant Safety Health & Environment data on Integrated Management Systems (IMS) in consultation with IMS Coordinators, IMS Administrators and Practitioners Reporting.
- Providing support to Sasol Synfuels International Safety Health & Environment (SHE) Forums/Committees where relevant.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Organized and executed quarterly SHE training sessions, keeping team informed on latest SHE related procedures.
- Act as auditee during relevant internal and external audits.
- Provide administrative guidance, training and coaching to new staff and line personnel where applicable (e.g. template completion, filing systems, data uploading on IMS etc.)
- Conduct regular system data and information integrity checks and address deviations with relevant Safety Health & Environment and Business Unit staff.
- Administrating Safety Health & Environment corrective and preventive actions within the relevant governance framework.
- Ensures effective relations with the Safety Health & Environment function and other stakeholders.
- Participate in annual team culture and customer satisfaction surveys.
- Provide inputs during developing of corrective actions arising from internal and external audits relating to SHE administration where relevant.
- Analyses system performance from an administrative perspective and recommend corrective action.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
SOP Coordinator (Standard Operating Procedure)
Sasol
Johannesburg
01.2011 - 02.2012
- Responsible for matters relating to records management monitoring quality control of the information being entered on Livelink and Cass system including the scanning and attachment of electronic documents.
- Develop proactive strategies to constantly improve the integrity of the data in the department by means of reports and interrelationships of data.
- Ensures that scanning and records maintenance activities are performed in an efficient and effective manner
- Monitors ongoing Administrative Management Systems for efficiency and compliance with records retention policies, privacy legislation, and security and access policies.
- Designs manual management systems to meet user requirements which include conducting workflows and business process analyses writing specifications, procedures, preparing documentation and design/delivery of training as well as conducting work flow analyses, user support.
- Work proactively with the Safety, Health and Environment department to help ensure best practices in terms of safety are followed in relation to the completeness and integrity of data.
- Ensures cross-training takes between records and other staff in the department where appropriate.
- Review Development Information System training materials, project documentation, help documentation and will help ensure that training and documentation is available within Development Information System and on-line through the departmental Intranet.
- Makes informed and responsible recommendations to management regarding records and Development Information System. Determines which user enquiries may be handled personally, and which should be referred to other specialists.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Updates and reviews Standard Operating Procedures for Sasol Oil Supply Chain Outbound and also ensure that the recent and updated SOP are in use by enforcing compliance by having Internal Partner Agreements with Line Managers to communicate any changes to their staff and subordinates and provide training where required.
Team Administrator -SCCM Project
Sasol
Johannesburg
08.2008 - 12.2010
- Provide secretarial and administrative support to the GTL Catalyst Team
- Co-ordinate and manage diaries
- Manage office budget and review monthly cost reports
- International travel arrangements and expense claims
- Arrange functions, meetings, venues and associated resources
- Preparation of presentations, documents, reports and other communications (typing, editing, printing , copying, faxing, binding, distribution) for the GTL Catalyst team
- Develop, implement and manage document management system and filing system
- Compile monthly management reports
- Receiving of internal and external customers
- Administer cell phones and all stationary requirements
- Relevant SAP transactions, create Purchase requisitions
- Streamlined team communication by implementing efficient communication channels and tools.
- Coordinated travel arrangements, ensuring seamless logistics for all team members during business trips.
- Managed schedules and maintained an organized calendar for effective time management within the team.
- Served as a liaison between various departments within the organization to streamline workflows and improve collaboration efforts.
- Implemented filing systems that made accessing vital documents quick and easy for all team members.
- Provided administrative support to team members, resulting in increased focus on core responsibilities.
- Handled confidential documents securely, maintaining privacy and trust among colleagues and clients.
Committee Secretary /Office Administrator
Gauteng Shared Services Centre (GSSC) EGov
Johannesburg
02.2002 - 08.2008
- Managing correspondence forwarded to the Internal Procurement Manager’s office
- Managing the diary of the Internal Procurement Manager and scheduling meetings accordingly
- Addressing incoming calls by directing queries to the correct/appropriate parties.
- Taking and typing minutes of Unit staff meetings chaired by Manager
- Assisting Manager in the compilation of weekly and monthly Management reports
- Maintaining a proper Record Management system for the Manager so that all documents received by SCM office are accounted for
- Attending to all Petty Cash requests of Manager and addressing purchases
- Photocopying and compiling packs after receiving all submissions for DAC meetings (Departmental Acquisition Committee) that is the executive committee that awards tenders at Gauteng Shared Service Centre.
- Taking and typing minutes of the DAC (Departmental Acquisition Committee) meetings and distributing them to all the executive members at the shortest possible time.
- Sending out reminders of cut-off dates and time to all DAC members
- Keep attendance lists, Declaration of Interest forms, Register of gifts and invitations for members to complete at every meeting
- Keeping all records of original signed copies of submissions and forwarding them to the relevant people for action
- Compiling and distributing stacks to all members 2 days before the meeting
- Sending out notice of meeting via e-mail and verifying attendance telephonically to the committee
- Assist the manager on staff related issues:
- Preparation of submission for new appointments
- Maintain leave records for staff
- Ensure personal data updated regularly
- Addressing logistical for new staff members
- Established administrative work procedures to track daily tasks.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Education
Governance Practitioner (NQF 7) -
Chartered Governance Institute of Southern Africa
Johannesburg, South Africa 02.2025 - Current
High School Diploma -
Business Management Training College
Johannesburg, South Africa 02.2003 - 01.2005
High School Diploma -
Hlokoma High School
Johannesburg 01.1995 - 01.1995
Skills
Calendar management
Client relations
Customer service
Strong communication skills
Time management
Administrative support
Event planning
Meeting coordination experience
Schedule management
Meeting planning
Attention to detail
Advanced interpersonal skills
Timeline
Governance Practitioner (NQF 7) -
Chartered Governance Institute of Southern Africa
02.2025 - Current
Personal Assistant SVP | Strategy & Sustainability
SASOL
12.2019 - Current
Personal Assistant- VP | Group Technology R&T
SASOL
01.2017 - 12.2018
Customer Service Representative (CSR)
SASOL
03.2015 - 12.2017
SHE Principal Administrator
SASOL
03.2012 - 02.2015
SOP Coordinator (Standard Operating Procedure)
Sasol
01.2011 - 02.2012
Team Administrator -SCCM Project
Sasol
08.2008 - 12.2010
High School Diploma -
Business Management Training College
02.2003 - 01.2005
Committee Secretary /Office Administrator
Gauteng Shared Services Centre (GSSC) EGov
02.2002 - 08.2008
High School Diploma -
Hlokoma High School
01.1995 - 01.1995
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